ServiceNow is No. 1 for AIOps, IT operations, and IT service management categories by market share

I’m excited to announce that ServiceNow is ranked No. 1 in the Gartner^® Market Share report for AIOps for the second year in a row. We’re also ranked No. 1 by market share in the IT operations and IT service management categories.¹ We believe this confirms that ServiceNow is delivering on its promise to keep digital services running around the clock while providing exceptional customer and employee experiences.

ServiceNow service operations brings together the market-leading IT Service Management and IT Operations Management capabilities on a single cloud platform. Automating and optimizing technology solutions in this way has helped thousands of customers return millions to their bottom line, improve self-service, and increase the amount and speed of innovation. With ServiceNow service operations capabilities, a common data foundation, and Service Operations Workspace, employees and customers get an exceptional experience on a single platform.

A proactive approach to IT operations

Today’s complex IT environments span on-premises data centers, multiple clouds, and containers. Traditional AIOps solutions aren’t much help in alerting IT operations teams about potential issues that could result in slow service or an outage. ServiceNow® Predictive AIOps changes that.

Predictive AIOps doesn’t have to be told in advance about any issues. It doesn’t have to have thresholds set or data scientists establishing patterns to look for. Instead, ServiceNow Predictive AIOps can identify issues before they affect users or the business.

We’ve been creating AI solutions for years and are committed to delivering safe, trusted, and governed generative AI. ServiceNow IT Service Management Pro delivers an AI-powered self-service experience for employees to easily get help or request the technology services they need. It empowers employees to resolve issues and requests on their own from anywhere, on any device, without opening a ticket or speaking to a live agent.

With ServiceNow IT Service Management, IT Operations Management, and Predictive AIOps, we believe you can future-proof your technology across the enterprise on a single cloud platform.

Find out more about how ServiceNow service operations can help you deliver exceptional experiences and keep digital services running.

¹ Gartner, IT Operations Management Software, Worldwide, 2022, 16 May 2023

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