ServiceNow is No. 1 for AIOps, IT operations, and IT service management categories by market share

  • IT Management
  • About ServiceNow
  • Trends and Research
  • 2023
  • Lisa Wolfe
July 13, 2023

#1 in ITSM, AIOps and IT Operations Market Share: Organizations around the world count on ServiceNow in times of change.

I’m excited to announce that ServiceNow is ranked No. 1 in the Gartner® Market Share report for AIOps for the second year in a row. We’re also ranked No. 1 by market share in the IT operations and IT service management categories.1 We believe this confirms that ServiceNow is delivering on its promise to keep digital services running around the clock while providing exceptional customer and employee experiences.

ServiceNow service operations brings together the market-leading IT Service Management and IT Operations Management capabilities on a single cloud platform. Automating and optimizing technology solutions in this way has helped thousands of customers return millions to their bottom line, improve self-service, and increase the amount and speed of innovation. With ServiceNow service operations capabilities, a common data foundation, and Service Operations Workspace, employees and customers get an exceptional experience on a single platform.

A proactive approach to IT operations

Today’s complex IT environments span on-premises data centers, multiple clouds, and containers. Traditional AIOps solutions aren’t much help in alerting IT operations teams about potential issues that could result in slow service or an outage. ServiceNow® Predictive AIOps changes that.

Predictive AIOps doesn’t have to be told in advance about any issues. It doesn’t have to have thresholds set or data scientists establishing patterns to look for. Instead, ServiceNow Predictive AIOps can identify issues before they affect users or the business.

We’ve been creating AI solutions for years and are committed to delivering safe, trusted, and governed generative AI. ServiceNow IT Service Management Pro delivers an AI-powered self-service experience for employees to easily get help or request the technology services they need. It empowers employees to resolve issues and requests on their own from anywhere, on any device, without opening a ticket or speaking to a live agent.

With ServiceNow IT Service Management, IT Operations Management, and Predictive AIOps, we believe you can future-proof your technology across the enterprise on a single cloud platform.

Find out more about how ServiceNow service operations can help you deliver exceptional experiences and keep digital services running.

Gartner, IT Operations Management Software, Worldwide, 2022, 16 May 2023

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission, and the objectivity disclaimer given above. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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