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Automated Service Ops

Meet employee expectations for engaging technology services. Make those services scalable and cost-effective by synchronizing IT services and ops.

A single platform connects systems and people

Expand technology services 

Trim costs and fulfill service requests in less time, with minimal human intervention. Make infrastructure and services more visible across the enterprise.

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Improve the experience

Raise the bar for employee satisfaction and decrease the number, severity, and impact of incidents. Reduce the need for human capital to fulfill assisted service requests.

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Drive best practices

Improve compliance with company standards. Bring new efficiency to processes and free up funds for reinvestment in business innovations.

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SINGLE PLATFORM

ServiceNow offers a platform that removes inefficiencies and gives us significantly better control and visibility.

Jacob Elfving
Development Manager, IT Ops, Danske Bank

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Featured products

Achieve strategic business goals and make work better for everyone with offerings from the ServiceNow portfolio.

 

IT Operations Management

Predict issues, streamline resolutions, and boost proactive digital operations with AIOps.

 
 

IT Service Management

Deliver resilient services for increased productivity and amazing experiences wherever people work.

 
WHY SERVICENOW?

The power of the
Now Platform®

Optimize automated service operations with the Now Platform.
Explore Platform
Virtual Agent icon
Virtual Agent Intercept and resolve issues faster with an intelligent chatbot that understands simple, human language.
Performance Analytics icon
Performance Analytics Anticipate trends, prioritize resources, and continuously improve with real-time analytics.
Predictive Intelligence icon
Predictive Intelligence Simplify and accelerate everyday work with built-in machine learning.
CMDB icon
Configuration Management Database Gain visibility into your IT environment and make better decisions.
Employee Center icon
Employee Center Offer a single, unified portal for service delivery across the enterprise.
Service Catalog icon
Service Catalog Drive greater self-service by delivering a wide range of products and services through a modern, user‑friendly storefront.
Workforce Optimization icon
Workforce Optimization Manage teams effectively with real-time visibility into agent scheduling and performance.
Process Optimization icon
Process Optimization Optimize process flows to streamline work and improve outcomes.

Featured resources

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WHITE PAPER

Preventing service outages

Learn how certificate inventory and management secure digital environments.

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INFOGRAPHIC

Resiliency during change

Discover 5 CIO priorities to stay resilient in difficult times.

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EBOOK

Self-healing enterprise

See how AI-driven IT operations management keep enterprises going 24/7.

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WEBINAR

Future-proof ITSM

Learn 3 key IT service management strategies that stand the test of time.

Speak with a pro

Connect with experts at ServiceNow to explore solutions for delivering cost-effective and scalable technology services.

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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch
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