Introducing Helping nonprofits fulfill their missions

  • Vanessa Smith
  • About ServiceNow
  • 2023
  • Now Platform
May 16, 2023

Helping nonprofits: group of volunteers packing boxes and sorting clothes

At ServiceNow, we live by our purpose to make the world work better for everyone. That means we don’t concentrate on designing technology just for the Fortune 50. We also help nonprofits, which are vital in the service of uplifting every community.

Our passion to bring the transformational capacity of technology to nonprofit organizations is embedded in our DNA. I’ve had the privilege of working with many nonprofits throughout my career and now sit on the board for Teach For America Greater Philadelphia.

We believe all types of organizations should have the opportunity to work fast, simply, and efficiently. That’s why we’re launching

Dedicated to empowering nonprofits

In the for-profit world, corporations have used the latest and greatest to boost their bottom line. But when you’re taking on the world’s greatest challenges, don’t you deserve the best technology?

Working alongside nonprofits isn’t novel for us. We’ve supported the mission-critical work of these organizations for more than a decade. In partnership with BT and the United Nations Refugee Agency (UNHCR), for example, we built a contact center using our Customer Service Management solution to provide displaced Ukrainians throughout Europe access to the help they desperately need.


What is new is that we’re providing a dedicated team to help these organizations achieve their purpose, which helps us live ours.

Better business enables more good

During the process of founding, our team came across some surprising statistics about the digital maturity of the nonprofit sector. Although 79% of nonprofits admit digital communications are important to their work, only 37% of those who engage with nonprofits acknowledge their use, according to Twilio. And only 18% of nonprofits feel they have the data and insights they need to be effective, reports OneCause.

Against this backdrop, we have a incredible opportunity to address the most urgent needs of our global community through the Now Platform®. The platform delivers frictionless engagement, purposeful automation, and organizational agility for every supporter, employee, volunteer, and beneficiary.

When every dollar counts and you must do more with less, the simplified experiences offered by the Now Platform allow nonprofits to do better business and in turn do more good. When your business works, your mission works. Join us on this new and exciting journey to drive greater impact for your nonprofit, quickly and efficiently.

Find out how can help your nonprofit organization gain transparency, actionable insights, and definitive proof of the good you do.

© 2023 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.


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  • Helping nonprofits: group of volunteers packing boxes and sorting clothes
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    Introducing Helping nonprofits fulfill their missions
    At ServiceNow, our passion to bring the transformational capacity of technology to nonprofits is in our DNA. That’s why we’re launching

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