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ServiceNow launches to digitally transform non-profit organizations brings the power of the Now Platform to non‑profit organizations to streamline operations, improve experiences, and better manage resources to further their missions

LAS VEGAS — May 16, 2023 — Knowledge 2023 — ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced the launch of, a new initiative within ServiceNow dedicated to digitally transforming non‑profit organizations to enable them to drive even greater impact. brings the power of the Now Platform® to non‑profits to streamline operations, improve experiences, and better manage resources to further their missions.

The launch of comes at an important moment for the non‑profit sector. Amid an uncertain macro environment, 54% of non‑profits are pursuing operational efficiencies to help protect their organizations and sustain their missions, according to advisory firm BDO. With non‑profits consistently called on to do more with less, digital transformation has become a mission‑critical requirement. The right technology can not only improve efficiency and effectiveness but also counter a dynamic operating environment to ensure resources are used where they are needed the most.

“ is new in name, but not in practice; it continues the mission‑critical work we already have underway for non‑profits around the world and builds on our purpose to make the world work better for everyone,” said Vanessa Smith, president of “All types of organizations deserve the opportunity to put technology to use to help solve their greatest challenges. Through, we’re helping non‑profits use technology to drive greater impact for their employees, volunteers, supporters, communities, and the people who depend on them.”

While many non‑profit organizations already use the Now Platform, is a dedicated initiative committed to helping non‑profits support disaster deployment, refugee resettlement, volunteer and member management, research trials, and so much more—quickly and efficiently. By connecting their entire organization with the Now Platform, empowers non‑profits to modernize operations and optimize productivity, cost, and resilience.

For example, in partnership with British Telecom (BT), United Nations International Computing Centre (UNICC), and Thirdera (formerly SilverStorm Solutions), ServiceNow built a regional call center for the United Nations Refugee Agency (UNHCR) to quickly help displaced Ukrainians throughout Europe. ServiceNow’s customer service management system captures calls and helps to process the call flow data more accurately, to provide refugees with faster assistance.

Just like in the for‑profit space, there’s a widespread need across non‑profit organizations to automate manual work processes to solve some of the most complex world challenges. By connecting the entire organization on a simple, cross‑enterprise technology platform, non‑profit organizations can drive specific business‑related outcomes that streamline their work, improve operations and experiences, and ensure resources are applied where they are needed most.

Whether non‑profits need increased efficiency and productivity, cost take‑out, or even operational innovation, can help with technology experience, employee experience, customer experience, and even low‑code app development that put data to work with more transparency and actionable insights, retain and motivate employees and volunteers, and keeps organizations secure and resilient.

Through its environmental, social, and governance (ESG) program, ServiceNow also offers non‑profits in‑kind partnership to further their missions. Beneficiaries include Ndlovu Care Group, a non‑profit focused on improving healthcare, youth development, water supply, and infrastructure in Northeastern South Africa. ServiceNow and partners FlyForm and Mediro helped create an app for Ndlovu’s Nutritional Unit program that monitors, evaluates, and manages health projects.

What ServiceNow customers and partners are saying:

Michael Johnson, CIO, The Global Fund: “The Global Fund is a partnership to defeat HIV, tuberculosis, and malaria and ensure a healthier, safer, more equitable future for all. We raise and invest US$4billion a year to fight the deadliest infectious diseases, challenge the inequity which fuels them and strengthen health systems in more than 100 countries. ServiceNow ensures the consolidation of services across the entire organization, enabling us to focus on delivering on our life‑saving mission. We eagerly anticipate and the potential it brings through the Now Platform for even more opportunities.”

Enrica Porcari, IT Department Head, CERN: "The pioneering work of CERN, with its 12,000 scientists representing 110 nationalities from 600 universities, has a profound impact on human understanding of science and benefits societies worldwide. As one of the world's most innovative research organizations, CERN has trusted the Now Platform for over a decade to streamline work and business processes for its scientists, enabling them to work smarter and more efficiently. We welcome the strategic move to deliberately target the non‑profit sector supporting their vision of doing more with less."

Jeff Welton, Associate Director, Global Service Delivery, IT, International Rescue Committee (IRC): “The IRC helps people affected by humanitarian crises to survive, recover and rebuild their lives in more than 40 countries around the world. ServiceNow enables us to digitize cumbersome, manual processes in managing emergency response teams, registering incidents and service requests, and also tracking technology used by all employees in an efficient and cost‑effective way."


About ServiceNow

ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud‑based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNowTM. For more information, visit:

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