Transforming career coaching with AI

When nonprofits work, their missions work. In other words, when their businesses run efficiently, they’re able to make a greater impact on the communities they serve.

Our mission at ServiceNow.org is to empower the nonprofit sector with technology solutions that deliver greater efficiency and effectiveness.

To that end, I’m thrilled to announce our partnership with CareerVillage.org, a nonprofit dedicated to democratizing access to career advice and information for underrepresented people. We’re helping the organization transform its career coaching ability by providing operational technology and resources for its new AI-powered career Coach.

Equipping learners for success

Coach harnesses generative AI technology and cross-sector collaboration to provide career navigation to online learners at scale. The goal is for learners and job seekers to use Coach as a central hub to find everything they need to prepare for a career: a resume and cover letter builder, mock interview practice, training program accessibility, developing networking skills, and much more.

In addition to the technology donation, we’re providing cash funding to support the organization’s increased staffing needs. And we’re engaging ServiceNow employees as volunteers to answer learners’ career questions on the CareerVillage.org question-and-answer platform.

Preparing for the world of work

“We’ve been overwhelmed with how much excitement there is about getting Coach in front of learners. It seems like educational and workforce development institutions are really interested in what AI can do to help people prepare for the world of work,” says Jared Chung, founder and CEO of CareerVillage.org.

“The pathway to scale for this technology is incredibly promising,” Chung adds. “We already have thousands of learners preparing to use Coach this year and are well on track to expand our reach to serve millions over the next five years, if not sooner.”

CareerVillage.org understands that to improve career outcomes for learners, educators must also be supported. Tailored tools and resources developed for educators will position them to maximize the impact of the solution.

Power in numbers

We believe the best way to create real, long-lasting impact is to collaborate with others. For that reason, we connected two ServiceNow partners, Deloitte and GlideFast, with CareerVillage.org to help execute this vision for Coach.

GlideFast is focusing on implementing the ServiceNow® technology solution and developing the minimum viable product (MVP). Deloitte gathered a deep understanding of the educator experience to create a visual journey that guides educators through each step of onboarding. The journey map also provides guidance on the future developments of Coach.

These distinct, complementary collaborations will help ensure educators and learners can move through a meaningful career journey together.

“We’re so thankful to have the support of ServiceNow and other large organizations,” Chung says. “You have to bring all parts of the system together to really make change.”

Find out more about how ServiceNow helps nonprofits fulfill their missions.