Deloitte

Our domain and industry experience brings the ServiceNow platform to life, helping you realize the benefits of a modern service management platform.

About Deloitte

We understand the importance of underpinning technology based transformations with a strategy and a business case. You need to know where you're going and why, investments need to be measured, and value needs to be quantified. Getting it right the first time is also engrained in our DNA. We have a track record of on-target implementations and extensive experience with IT and business processes, tools, and technologies. This positions us to provide insights into the common challenges associated with advisory, implementation, and managed services with ServiceNow. Bottom line, when your business goals call for a ServiceNow solution, we can help you set and achieve targets along your journey by giving you access to: • Cross-industry experience • The right team • The tools you need • Global depth and breadth of service • A strategy-first approach Learn more at www.deloitte.com/us/ServiceNow

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
Global Partner Award 2020
Americas Partner of the Year
Americas Regional Partner Award 2020
APJ Regional Partner Award 2022
Global Partner Award 2021
EMEA Regional Partner Award 2022
Global Partner of the Year
Americas Regional Partner Award 2021
EMEA Regional Partner Award 2021
Global Employee Workflow Partner of the Year
APJ Regional Partner Award 2020
APJ Regional Partner Award 2022
EMEA Regional Partner Award 2020
APJ Regional Partner Award 2021

Offerings and Solutions

view more - GBS on NOW
Employee Experience
GBS on NOW
view more - Managed Extended Detection and Response
Operational Excellence
Managed Extended Detection and Response
view more - FastForward EX
Employee Experience
FastForward EX

ServiceNow Expertise

  • Certified Master Architect (CMA)

    9
  • Certified Technical Architect (CTA)

    6

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 161
  • Certified Implementation Specialist – Field Service Management 8
  • Suite Certification - CSM Professional 88
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 61
  • Certified Implementation Specialist – Vendor Risk Management 16
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 320
  • Suite Certification - HR Professional 102
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 11
  • Certified Implementation Specialist – Software Asset Management 43
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 2
  • Certified Implementation Specialist – Discovery 107
  • Certified Implementation Specialist – Event Management 51
  • Certified Implementation Specialist – Service Mapping 28
IT Service Management
  • Certified Implementation Specialist – IT Service Management 388
  • Suite Certification - ITSM Professional 195
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 4
  • ServiceNow Certified Application Developer 310
Security Operations
  • Certified Implementation Specialist – Security Incident Response 27
  • Certified Implementation Specialist – Vulnerability Response 22
Strategic Portfolio Management
  • Certified Implementation Specialist – Application Portfolio Management 27
  • Certified Implementation Specialist – Project Portfolio Management 97

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States, Brazil, Chile

  • APJ

    South Korea, Hong Kong, Japan, Australia, India, Singapore, Philippines, New Zealand

  • EMEA

    Croatia, Austria, Ireland, Sweden, The Netherlands, Luxembourg, Italy, France, Portugal, United Kingdom, Spain, Turkey, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Israel, Norway, Slovenia, Poland

ServiceNow Resale Territories

  • AMS

    Canada, United States, Brazil, Chile

  • APJ

    South Korea, Hong Kong, Thailand, Japan, Kuwait, Australia, India, Singapore, Philippines, New Zealand

  • EMEA

    Croatia, Cyprus, Bahrain, The Netherlands, Luxembourg, Switzerland, Italy, Portugal, United Kingdom, Spain, Turkey, Saudi Arabia, United Arab Emirates, Denmark, Germany, Czech Republic, Israel, Norway, Slovenia, Poland, Qatar, South Africa

Partner Locations

  • AMS

    Canada, United States, Brazil, Chile

  • APJ

    South Korea, China, Hong Kong, Japan, Australia, India, Singapore, Philippines, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, France, Portugal, United Kingdom, Spain, Turkey, Saudi Arabia, United Arab Emirates, Denmark, Belgium, Germany, Czech Republic, Israel, Norway, Poland, South Africa

Headquarters

New York, New York, United States

ServiceNow Assure

SERVICENOW PARTNER TYPE
  • Build Global Elite
  • Consulting & Implementation Global Elite
  • Reseller Global Elite
  • Service Provider Global Elite
Product Line Achievements
  • Customer Service Management
  • Strategic Portfolio Management
  • IT Operations Management
  • Now Platform App Engine
  • IT Service Management
  • HR Service Delivery
SERVICENOW WORKFLOW ACHIEVEMENTS
  • Creator Workflow
  • Customer Workflow
  • Employee Workflow
SERVICENOW TRAINING PROGRAM
  • Authorized Training Partner
  • Next Gen Authorized Training
Industry
  • Education
  • Energy and Utilities
  • Financial Services
  • Government
  • Healthcare and Life Sciences
  • Manufacturing
  • Retail and Hospitality
  • Service Provider
  • Telecom Media Technology
  • Transportation and Logistics
Customer Satisfaction Score

4.66 out of 5 from Responses

ServiceNow Store

Store Application(s)

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?

The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.

ServiceNow partnership with designated partner practices:

Reseller: Partners that resell ServiceNow product licenses and services

Consulting & Implementation: Partners implementing ServiceNow solutions and providing consulting and implementation services

Service Provider​: Partners managing and operating ServiceNow instances on behalf of end clients

Build: Partners building and distributing applications and integrations for the ServiceNow Platform

Registered: Partners who meet entry-level requirements and commit to meeting Specialist segment requirements within two years

Specialist​: Partners with a fast-developing NOW practice that exhibits some capability and success measures

Premier: Partners with a fully developed NOW practice that exhibits multiple capabilities and success measures

Elite​: Partners with a very mature NOW practice that exhibits high capabilities across product lines in one or more regions

Global Elite​: Partners with transformational practices who exhibit the highest level of NOW success measures across multiple product and regions

ServiceNow validated Product Line Achievement (Skills, Deployments, and demonstrated customer experience)