Deloitte

Our domain and industry experience brings the ServiceNow platform to life, helping you realize the benefits of a modern service management platform.

About Deloitte

We understand the importance of underpinning technology based transformations with a strategy and a business case. You need to know where you're going and why, investments need to be measured, and value needs to be quantified. Getting it right the first time is also engrained in our DNA. We have a track record of on-target implementations and extensive experience with IT and business processes, tools, and technologies. This positions us to provide insights into the common challenges associated with advisory, implementation, and managed services with ServiceNow. Bottom line, when your business goals call for a ServiceNow solution, we can help you set and achieve targets along your journey by giving you access to: • Cross-industry experience • The right team • The tools you need • Global depth and breadth of service • A strategy-first approach Learn more at www.deloitte.com/us/ServiceNow

ServiceNow Designations & Awards

Global Partner Award 2020
Americas Regional Partner Award 2020
APJ Regional Partner Award 2020
EMEA Regional Partner Award 2020

ServiceNow Expertise

  • Certified Master Architect (CMA)

    4

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 147
  • Certified Implementation Specialist – Field Service Management 1
  • Suite Certification - CSM Professional 90
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 44
  • Certified Implementation Specialist – Vendor Risk Management 13
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 255
  • Suite Certification - HR Enterprise 78
  • Suite Certification - HR Professional 91
IT Asset Management
  • Certified Implementation Specialist – Software Asset Management 46
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 8
  • Certified Implementation Specialist – Financial Management 1
  • Certified Implementation Specialist – Project Portfolio Management 58
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 29
  • Certified Implementation Specialist – Event Management 23
  • Certified Implementation Specialist – Service Mapping 14
IT Service Management
  • Certified Implementation Specialist – IT Service Management 281
  • Suite Certification - ITSM Professional 135
Now Platform App Engine
  • ServiceNow Certified Application Developer 83
Security Operations
  • Certified Implementation Specialist – Security Incident Response 11
  • Certified Implementation Specialist – Vulnerability Response 15

Country and Region Coverage

ServiceNow Resale Territory

  • AMS

    Canada, United States, Brazil, Chile

  • APJ

    Hong Kong, Japan, Australia, Singapore, New Zealand

  • EMEA

    Luxembourg, Switzerland, Italy, Portugal, United Kingdom, Spain, Turkey, Denmark, Germany, Norway, Poland, South Africa

Partner Locations

  • AMS

    Canada, United States, Brazil, Chile

  • APJ

    China, Hong Kong, Japan, Australia, Singapore, Philippines, New Zealand

  • EMEA

    Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, France, Portugal, United Kingdom, Spain, Turkey, Denmark, Belgium, Germany, Czech Republic, Norway, Poland, South Africa

Headquarters

New York, New York, United States

ServiceNow Partner Type

Sales, Services, Technology

Product Line Expertise

HR Service Delivery, IT Service Management, Now Platform App Engine, IT Asset Management

Industry

Education, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Telecom Media Technology

Customer Satisfaction Score

4.62 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.