Deloitte

Our domain and industry experience brings the ServiceNow platform to life, helping you realize the benefits of a modern service management platform.

About Deloitte

We understand the importance of underpinning technology based transformations with a strategy and a business case. You need to know where you're going and why, investments need to be measured, and value needs to be quantified. Getting it right the first time is also engrained in our DNA. We have a track record of on-target implementations and extensive experience with IT and business processes, tools, and technologies. This positions us to provide insights into the common challenges associated with advisory, implementation, and managed services with ServiceNow. Bottom line, when your business goals call for a ServiceNow solution, we can help you set and achieve targets along your journey by giving you access to: • Cross-industry experience • The right team • The tools you need • Global depth and breadth of service • A strategy-first approach Learn more at www.deloitte.com/us/ServiceNow

ServiceNow Designations & Awards

Authorized Training Partner, Training Partner
Global Partner Award 2020
Americas Regional Partner Award 2020
APJ Regional Partner Award 2020
EMEA Regional Partner Award 2020
Americas Regional Partner Award 2021
EMEA Regional Partner Award 2021
APJ Regional Partner Award 2021
Global Partner Award 2021

Industry Solutions

view more - Connected Supply Chain Control Tower
Manufacturing
Connected Supply Chain Control Tower
view more - Deloitte CARES PPP
Financial Services
Deloitte CARES PPP

ServiceNow Expertise

  • Certified Master Architect (CMA)

    5

Product Line Certifications

Customer Service Management
  • Certified Implementation Specialist – Customer Service Management 151
  • Certified Implementation Specialist – Field Service Management 3
  • Suite Certification - CSM Professional 80
Governance, Risk and Compliance
  • Certified Implementation Specialist – Risk and Compliance 43
  • Certified Implementation Specialist – Vendor Risk Management 8
HR Service Delivery
  • Certified Implementation Specialist – Human Resources 265
  • Suite Certification - HR Enterprise 60
  • Suite Certification - HR Professional 81
IT Asset Management
  • Certified Implementation Specialist – Hardware Asset Management 3
  • Certified Implementation Specialist – Software Asset Management 48
IT Business Management
  • Certified Implementation Specialist – Application Portfolio Management 15
  • Certified Implementation Specialist – Financial Management 1
  • Certified Implementation Specialist – Project Portfolio Management 71
IT Operations Management
  • Certified Implementation Specialist – Cloud Provisioning and Governance 1
  • Certified Implementation Specialist – Discovery 49
  • Certified Implementation Specialist – Event Management 28
  • Certified Implementation Specialist – Service Mapping 16
IT Service Management
  • Certified Implementation Specialist – IT Service Management 296
  • Suite Certification - ITSM Professional 124
Now Platform App Engine
  • Certified Implementation Specialist – Service Provider 1
  • ServiceNow Certified Application Developer 110
Security Operations
  • Certified Implementation Specialist – Security Incident Response 12
  • Certified Implementation Specialist – Vulnerability Response 18

Country and Region Coverage

ServiceNow Implementation Territories

  • AMS

    Canada, United States, Brazil, Chile

  • APJ

    South Korea, Hong Kong, Japan, Australia, Singapore, Philippines, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Italy, France, Portugal, United Kingdom, Spain, Turkey, Saudi Arabia, Denmark, Belgium, Germany, Norway, Poland

ServiceNow Resale Territories

  • AMS

    Canada, United States, Brazil, Chile

  • APJ

    Hong Kong, Japan, Australia, Singapore, New Zealand

  • EMEA

    The Netherlands, Luxembourg, Switzerland, Italy, Portugal, United Kingdom, Spain, Turkey, Saudi Arabia, Denmark, Germany, Norway, Poland, South Africa

Partner Locations

  • AMS

    Canada, United States, Brazil, Chile

  • APJ

    South Korea, China, Hong Kong, Japan, Australia, Singapore, Philippines, New Zealand

  • EMEA

    Austria, Ireland, Sweden, The Netherlands, Luxembourg, Switzerland, Italy, France, Portugal, United Kingdom, Spain, Turkey, Saudi Arabia, Denmark, Belgium, Germany, Czech Republic, Norway, Poland, South Africa

ServiceNow Assure

Headquarters

New York, New York, United States

ServiceNow Partner Type

Next Gen Authorized Training, Sales, Service Provider, Services, Technology

Product Line Achievements

IT Service Management, Now Platform App Engine, IT Operations Management, HR Service Delivery, Customer Service Management

Industry

Education, Energy and Utilities, Financial Services, Government, Healthcare and Life sciences, Manufacturing, Retail and Hospitality, Service Provider, Telecom Media Technology, Transportation and Logistics

Customer Satisfaction Score

4.66 out of 5 from Responses

ServiceNow Store

Store Application(s)

Target Company Size

5,001 to 10,000+

A partner who has co-delivered 3 engagements with ServiceNow within the last 12-month period.

What is this?

The ServiceNow Services Partner Program requires our implementation partners to register their services engagement projects. Upon project completion, our implementation partners submit customer information which ServiceNow uses to conduct a customer satisfaction (CSAT) survey on behalf of the partner to measure success and gather feedback, which we use to continually improve. CSAT ratings may not reflect input from all customers of each partner.

How is this calculated?
The CSAT score, based on the 5-level Likert scale, is converted into numeric values ranging from 1-to-5, which 5 being the highest possible score. Each partner's CSAT rating is equal to a rolling 365-day average score of customer responses received across completed engagement.