ServiceNow Community

Decision Table returning null (result_elements missing) when called from Flow Designer field script

Hi Everyone, I’m working on auto‑routing RITM/sc_task assignment groups based on the requester’s country.To manage this logic, I created a Decision Table with two inputs:u_user → Reference (sys_user)u_catalog_item → Reference (sc_cat_item)And one res...

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Action Designer
Decision Builder
Flow Designer
Process Automation Designer
Workflow Automation

Is there a way to disable global translations for certain record producers?

As we have some global translations, e.g. for "Descriptions" they show up on each and every record producer in case a user has selected a respective language. However, since it is not feasible to translate each and everything, especially for items th...

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Service Catalog
Service Portal

OOTB UI Action Label Differs across instances for NEW Engagement

We are seeing an inconsistent behavior across two ServiceNow instance for the same OOTB functionality.When attempting to create a New Engagement, the UI actions displayed at the top of the page differ between instances. In one instance, it shows ' V...

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Resolved! Excel upload / validation via catalog item variable before submitting the catalog request

hi @Ankur Bawiskar I’m working on a Service Catalog item with the following variables:Attachment variable – used to upload an Excel fileList Collector variable – used to store usersThe uploaded Excel file contains only two columns:User NameUser ID (p...

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SOW - Service Operation Workspace - Chat Customization

Hi All,My instance is in Zurich release,When a help desk agent is working on Interaction A, and the end user replies on Interaction B (chat),the agent should get a visual alert so they notice it immediately —either:a popup / toast notification, ora g...

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Set the checkox 'u_resolution' to 'true' if the incident assignment group is same from beginning

1.I have a requirement to set the Checkbox 'u_resolution' to set to true. If the assignment group field of the incident record remains unchanged from the beginning to end of an incident.2. If the incident is assigned to Assignment group ' IT support'...

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(Article 1_TM) My experience - How I pass CIS – Data Foundations (CIS-DF) exam & few Tips

On 30th January’26, I passed the ServiceNow CIS – Data Foundations (CIS-DF) certification.Since then, I’ve received several individual requests for the guidance on CIS- DF preparation over LinkedIn and Teams.So, I decided to write a blog which will...

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Service Bridge v2.1: February25 Store Release - Publish catalog items as remote record producers

This time saving feature allows providers to publish local catalog items to Service Bridge as remote record producers. A provider can create a remote record producer from the following catalog classes. Catalog ItemRecord ProducerHardware CatalogSo...

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I have created a UI Page fullcalendar and put that in a variable type ui page for a record producer

I have a UI page which is using the fullcalendar library, we have html part and client scripts where we process events generated through glideajax call. Everything is inside a scoped application, when we try the Ui page using try it it shows all even...

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GRC compliance issue

When a risk or an exception is approved for a issue, should we close the issue or leave it in response status ? if we can close the issue then what status it should be closed as - Closed complete, Closed-incomplete? Please share any relevant document...

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Compliance Management

Regarding document id field

Hello,I have created a document id field for a table and i have created a dependent field and gave the attributes of the required tables which i want to populate.Now the tables are correctly showing up, but the table name is displayed by the backend ...

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[GF #1] Completed ArchX | Here's my journey and Ask Me Anything

Today I completed the Architecture Excellence expert program and here’s what I learned. If you consider to take this class, feel free to reach out in the comment section or in DM. Registration at SN UniversityLearn more about ArchX, a must for CTA an...

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A Deep Dive into Data Ingestion and Management in CMDB

IntroductionThe central archive that contains information relating to an organization's IT setup is the ServiceNow Configuration Management Database (CMDB), which contains a complete and precise picture of all Configuration Items (CIs) in the organiz...

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Appointment Booking in FSM

Hi Community,I have created appointment booking by adding template to it in catalog item. But, when I create appointment booking from portal, in work order the template has not been applied in work order.Could anyone help me out of this?

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Tokyo

How to update the default fallback topic to my own topic?

I want to update the default fallback topic to my own topic, however, I can't find my topic in the "custom topic" list, what's the criteria for displaying my own topic in the fallback topic selection list? THanks.

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