Hi All, I have created a custom list in SOW ,called as Agent Presence under Team Management category as shown in screenshot.Now mine requirement is I want to show this team management and agent presence only to those group managers which group has ro...

Hi All In esc portal,I have Can't find what to use ,so when any user clicks on it,it should redirect to chat (which is attached in screenshot)  how to achieve this 

Hello All,  Thank you for looking into my query , i need help on how to setup the LDAPS server and connect with AD, what certificates are needed for the same and which format is  supported by ServiceNow and were we need to attach those certificates i...

Hi All, I have a use case for Advanced Work Assignment where it is not working properly. Use Case1:If caller is VIP user:Created skill determination rule and is working perfect. Have created 2 queues,1st preference I am giving to Vip queue, because t...

Hi Team, In Advanced Work Assignment, We have configured an incident channel, where we want to route tickets based on skills. We have a single group named as Support group and below all members are present in that group. Skill 1-  If caller is Vip us...