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ServiceNow Automated Test Framework (ATF): Tips and Tricks

In the fast-paced world of ServiceNow development, ensuring platform stability during upgrades and deployments is non-negotiable. This is where the Automated Test Framework (ATF) becomes an indispensable tool, streamlining regression testing and givi...

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Resolved! Overlapping Software: De-Duplication of Spend for SaaS Software

I've been looking into the Overlapping Usage reports in the Software Asset Workspace, and I've run into a problem with SaaS software. The report picks up SaaS spend from the Entitlements loaded, but I also need to load Spend transactions for the repo...

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Overlapping Usage
Spend Transaction

How are you handling large ServiceNow data exports for Power BI and analytics?

Hi everyone, We’ve been seeing a growing trend across ServiceNow environments where teams are pushing more toward advanced reporting, Power BI dashboards, and even AI use cases.As a result, a common challenge keeps coming up: Getting large volumes of...

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Performance analytics simulator course - new version?

Hi, Does anyone know if there is a new version around of the Performance analytics simulator course adapted to Platform analytics? Trying to do the old one but a lot of the task validations fail, similar to previous posts in the matter in this forum...

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Ask the Experts: Live Answers to your Knowledge Center early adopter questions

Ask the Experts: Live Answers to your Knowledge Center early adopter questions A live Ask the Experts session covering real-world Knowledge Management challenges, best practices, AI integration, governance strategies, and roadmap insights from the Se...

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CSM Portals & GDPR

I am currently navigating the complexities of the General Data Protection Regulation (GDPR) as I lead the architecture of a new Customer Service Management (CSM) portal for a client with a European presence. Many organizations view GDPR as a complex ...

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Deprecation of Agile Development 2.0

There's a notable evolution on the horizon for those of us who manage agile work within the ServiceNow ecosystem. ServiceNow has announced the upcoming deprecation of the Agile Development 2.0 application, a tool that has been a cornerstone of my dai...

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how to setup amazon ec2 remote start

How to setup Ec2 remote start. i need help with this . any support you could provide will be appreciated

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Prevent other users in using a certain tag

Hi Everyone, I'm not sure if this possible. Let's say I have a tag [label] named 'Tag Ex'. Only specific groups are allowed to use this. Is it possible that when a user (that is not a member of the specific groups) tries to apply the said tag to an i...

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Managing Users with multiple instances in sys_user table

We have a requirement to record every employee’s Active Directory account in ServiceNow (sourced from Entra ID and/or on-prem AD). This is to support offboarding (ensuring all accounts are disabled/deleted) and to manage access extensions for account...

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Challenges fitting CWM, SPW, and EAP together after Agile 2.0 deprecation

In our organization we are currently using Agile Development 2.0. Given the deprecation notice, we are evaluating CWM, SPW, and EAP. Our Agile 2.0 teams can be progressively migrated to CWM, while at the same time we implement SPW and adopt the Digit...

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Time_worked field on Workspace

Hi. I have the following problem with the time_worked field on workspace.When I save a record on the backend, the time_worked timer field starts counting down from zero. In addition, a record is created on the task_time_worked table. This is how it s...

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Read-only service accounts for integrations

I am creating OAuth API endpoints for external clients, specifically for infosec scanning and logging tools like Splunk or Palo Alto SSPM or Valence. I want to I grant the respective service accounts both admin and snc_read_only roles. However I t...

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SignatureANGProcessor call from portal widget

Yet another layer of the signature pad saga! On the /fsmcp portal, the "FSM Task Sign Pad" widget is used to display the signature pad. When the 'Accept and complete' button is clicked, the information is bundled up and handed off to some post call ...

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SaaS - Subscription Resolution

Hi Team, Following the SaaS integration with SAM Pro, we are seeing a large number of user subscriptions such as user@adobe.com and boardroom@company.com. These accounts do not exist in the sys_user table, and we do not intend to create user records ...

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