Resolve modal is empty in SOW

When creating a new incident from an interaction in SOW, users select the Resolve ui action which should display the resolution notes generation skill modal. However, we are seeing an empty modal (see screenshot). As a workaround, users select the Sa...

• Question

Data Visulaization and catalog variable reporting

We are currently limited to basic Data Visualizations for reporting. Accessing and importing ServiceNow Catalog Variables remains a challenge, as the current process is technically difficult and restricted to a few users.  What is the best practice f...

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How to provide great answers in the Community

The ServiceNow Community thrives on the knowledge and experience you share. When you answer a question, you're not just solving a problem – you're teaching others and strengthening the Community. Here's how to make your answers as helpful as possible...

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how can i know backend names?

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SNPI - Explore Now Create

1.Navigate to Project > Projects > All.  2.Right-click any column header and select Import XML on the Options menu.3.Navigate to the XML file you downloaded in the previous section (Create your own app - ServiceNow SPM.xml), and select Upload.  4.Ope...

• Question

Change Success Score calculation

HI Team, We would like to know how change success score is calculated ? We would like to know how the number 503 in the below screen shot is calculated ? We have added new parameter called Late Changes, how to add that parameter to the change succes...

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• Change Management

Deflection Tracking for Legal Request

Hi Everyone, I need some guidance on implementing deflection tracing. We are using the ESC portal for request generation and knowledge base access.The requirement is to track deflection - specifically, how many users visit knowledge article but do no...

• Question

De-duplication task remediation error

I'm unable to delete the CIs. The error message suggests that a Business Rule or Restricted Cascade Delete Rule on related items may be preventing the deletion.below is the error "Failed to delete these CIs:xxxxxxxxxxxxNote:'Business Rule' or 'Ristri...

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How to make catalog item visible to the particular group and also users who do not have managers

I have requirement to make the catalog item visible only based on below conditions1. User should be member of "XYZ" group AND2. User should not have manager assigned.How to do this? Anyone can help me on this   @Ankur Bawiskar 

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SAM Office Hours: Complete Q&A Archive

Your comprehensive resource for Software Asset Management questions and expert answers from the Office Hours series.   What is SAM Office Hours? SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Softwar...

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SN clone_profile views

Hello I'm preparing the cloning.   I recognized, when I in a new created "clone_profile" form, I can switch between 2 views:clone_profileDefault view"clone_profile" View - shows under "Exclusions" & "Preservers" and "Cleanup scripts"  entries of:my n...

• Question

FSM Signature Pad on Work Order Task

The requirement is to have a signature used as proof of service, required to close a Work Order Task. We created a new UI Page, u_wot_accept_signature, along with UI Actions to call it and templates, all copied from the OOB Work Order versions. The p...

• Question

Adding sentiment component to SOW title bar

Hi, In a development environment we have the sentiment displayed in our service operation workspace incident record title, however in the higher environment which is configure the same, it isn't showing and isn't visible in the ui builder.  Does anyo...

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