ServiceNow Community

How to synchronize Flow Designer stages with RITM state and handle On Hold transitions

Hello everyone, I have a use case that has been taking me quite some time to implement, and I would appreciate your guidance. I need to synchronize the graphical stages in Flow Designer with the stages and states of a RITM. I have already created m...

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Client Script that checks a variable has been field in if users tries to assign it to a group

Hello guys, I have this client script that checks whether a Variable (LoV) is selected if the user tries to assign the inc to a specific assignment group.function onSubmit() { // Get the selected assignment group var group = g_form.getValue('as...

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How to get the variable values in flow designer

Hi Team, I have a flow designer, Once I submit the item, Ritm and sc_tasks are creating. Now in sc_task short description I want to add one of the variable value in it. I have added above one in my flow designer Action, this is coming in below way B...

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Viewing /sp Portal, 'Record Not Found' for an Approval Form

Hello ServiceNow Community, I am trying to troubleshoot an issue that I'm not sure where to navigate to check roles/ACL's etc. Scenario:A hyperlink is emailed to a manager to approve a case. Clicking the hyperlink will show all details as demonstra...

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How do I debug ACL?

Hello, How Do I debug ACL when it is only affecting certain group of people on assigned_to field on sc_task table?We have ACLs configured for multiple applications on that table. Thanks in advance

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How to hide the communication plan tab in Service Operations Workspace

Hello Team, I would like to hide the "Communication," "Playbook," and "Post Incident Review" tabs in the Major Incidents section within the Service Operations workspace.Could you please assist me with this? Requirement is these tabs are visible only ...

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Where I can find the Lab exercises for CSA Certification

Hi All, Can someone point me in the right direction to CSA Certification Lab exercisesThanks in Advance! Syed

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Looking for Documentation on sys_portal_preferences

Hi Community,I’m trying to find official ServiceNow documentation about the sys_portal_preferences table. From what I understand, this table stores user-specific portal settings, but I’d like to confirm its exact role and usage.Has anyone worked with...

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Resolved! Mastering ServiceNow Scripting: A Comprehensive Guide (Basic of JavaScripting and Live Coding)

As a Certified ServiceNow Instructor, I have created this article to assist aspirants, developers, and implementers alike. This guide aims to give you a comprehensive picture of the fundamentals of ServiceNow scripting. Whether you're a novice tryi...

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Need to create a report for all the Tasks I submitted in 2025

Hello, I'm trying to run a report that shows all the service tasks I created for the year 2025. These are tasks I submitted myself on behalf of another user to get credit for the work I am doing. Is anybody able to assist me in creating and running...

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Employee Center search: why alphabetical sorting still isn’t as simple as it sounds

Hello Community,While working with Employee Center search, I’ve noticed that achieving consistent alphabetical (A–Z) sorting across results is not as straightforward as it might appear, particularly when translated fields, relevance ranking, and mult...

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CMDB maturity fails when ownership and lifecycle aren’t enforced — agree or disagree?

Hello Community,In reviewing multiple CMDB implementations, I’ve noticed that technical enablement (discovery, CI classes, and relationships) is often well established, yet overall CMDB maturity and trust in the data can still lag.In many cases, the ...

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Service Portal Data table from Instance Export Issues

We have an issue where we are using a Data Table from Instance out of the box widget, and the table was pointed to Table A, but most of the columns that we show are from a reference field of Table B. Normally users were able to export the records wi...

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How to share a KMF generated AES Key with a third party system for decrypting the REST Response

We are using the ServiceNow Key Management Framework (KMF) to encrypt the outbound REST API responses using a symmetric AES key and need the third party system to decrypt the payload. When an AES key is generated using KMF, what is the recommended or...

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Getting error after creating user in ATF

Hello community, I am creating ATF to test catalog item where I am trying to fetch sctask record using record query and giving condition request is (using data pill to get oder catalog item step) but it's fetching record when I run ATF by impersonati...

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