ServiceNow Community

DocuSign Adhoc Signature Setup in ServiceNow (After OOTB Integration Flow Deprecation)

Hi all, I’m working on integrating DocuSign with ServiceNow for an adhoc signature use case, but I’m facing challenges since the OOTB DocuSign Integration Flow (DT DocuSign Integration Flow) is now deprecated.My requirement:We have created a PDF temp...

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Attachment not showing in employee center portal

Hi All, I have a issue where a PDF document is attached to a KB article when the article is opened in Employee center the attachment is not showing, is there anyone have idea of faced similar kind of issue. Regards,Devender

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How to get the time and date in CET time zone in scoped application

Hi All,I would like the date and time to be converted in Scoped application below code is not working can you please help me.var grIncident = new GlideRecord('incident');if (grIncident.get('sys_id', 'e8bfe5eac380cb9896985630a00131a2')) { var gdt =...

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Building URL dynamically to view a RITM in 'Workspace mode

I am trying to build an URL to open a RITM in ServiceNow (Workspace mode)When opening the RITM directly from servicenow,the following URL is presented: RITM0086545 | Service Operations Workspace | ServiceNow How can I create this URL dynamically for...

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Timeout error when calling a Skill Kit LLM from flow designer

Hi All,I am calling a Skill kit LLM from Flow Designer using Execute Skill. The whole ticket record is passed from the workflow to the skill kit. When running the flow designer, I am receiving a timeout error as the time limit is set to 60 seconds. H...

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Can we use now-sdk transform to correctly pull the required metadata for a flow created by UI ?

Hi Team,Can we use the now-sdk transform to correctly pull the required metadata for a flow created by UI Flow designer?We tried to create one flow in one of the instances and pull the required metadata into our codebase for that flow using transform...

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Retrieve a PGP-Encrypted File from SFTP, Decrypt It, and Send Data to ServiceNow

HI Everyone, I have a scenario, where i have to pick a PGP encrypted file from SFTP server, then decrypt the PGP file and send back to ServiceNow . The file contains data related to HR.Please do help me on this. Thank You, Nandini

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Server and Application relation not getting created.

Issue:VM "HPG0000009499" is related to service, in svc_ci_assoc table, but corresponding server "hpg0000009499" is not. Analysis:1) VM "HPG0000009499" is discovered correctly, and it has all the tags required for tag-based mapping. i.e. application...

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Health Scan finding table

Hi,I wanted to implement a Gen AI use case related to Health scan findings. Do we have a table where we can get the data regarding the health scan findings?Thanks!

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AI Agent tool - knowledge articles retrieval inconsistency

I seem to have an issue with the search retrieval tool, namely the 'Get relevant knowledge articles'. The AI agent sometimes find the answer perfectly to a query, and in the next moment it says XYZ information is not provided in the knowledge. Do you...

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default value not populating for life cycle stage and life cycle stage status attribute

Hello Team,I have a requirement to populate the default value of life cycle stage attribute with operational and life cycle stage status with In use. I have updated the values in the dictionary of both the attributes in the parent configuration item ...

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Display Subcategories under the main ESC dropdown

How do i amend the ServiceNow taxonomy, to create subcategories under the main drop downs on ESC portal to make it easier for the user to navigate

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Time Tracking on Incident via time_worked field

Hi Devs,I have a requirement that the Time Worked timer should not auto-start, and I achieved this by setting the following:glide.ui.timer.started = falseThat worked fine.However, I now have two additional requirements, and I’m not sure whether they ...

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Tracking FTE Changes as a core part of a Project's progress and lifecycle

Hi all. I'd love your thoughts on a solution I'm investigating, to see if I've missed something in SPM that might help.I've got a customer who wants to formalise the fact that a Project is intended to increase/decrease company headcount. Typically,...

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Aligning entitlement start/end date with contract start/end date

Hello fellow SAM users, I would like to know what is the best practice, or what have you found that helped to keep the start/end dates of entitlements aligned with their associated contract. We implemented a configuration that updates the entitlement...

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