ServiceNow Community

Get Engagement Messenger Module ID in Virtual Agent

Hi All,I need assistance with the following:How can I retrieve the module ID of the Engagement Messenger from a Virtual Agent topic that is running inside the Engagement Messenger?How can I set a default topic so that when I open the Virtual Agent fr...

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STD CHANGE TEMPLATE modification

Hi All, I trust this message finds you well.i have several (300) std change templates related to patching within a specific category.we are starting to use the scheduled maintenance field within the change form and i need to modify all templates. usu...

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Masking field value

on form where active field set to true then firstname and lastname need to be get masked how to do the same ... which should be work in workspace as well as in native UI

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Resolved! I need Prep suggestions for CSA exam

Hello everyone I am gearing up for the CSA exams. I have followed the ServiceNow University Path, but i need mire practice materials. So please share your pointers and materials. Thank you! Thank you!

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Integration user getting locked out repeatedly – REST API calls from SolarWinds failing with “User i

Hi Team, We are integrating SolarWinds with ServiceNow to create incidents via REST API (Basic Auth). We are facing repeated authentication failures resulting in the integration user getting locked out automatically. Observed behavior:REST API calls ...

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GraphQL query not working to fetch data

Hi All, I have a requirement. In a catalog form, if a user selects a location manually, it will make a call to third party system and fetch data based on location. I have created a script include for it. However, its not working. getDevices: functio...

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Playbook

HiFor example there are 2 playbooks for the incident table when we add to the ui builder how it'll recognise which playbook to display in the workspace?thank you.

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New action to get variables from record producer on custom table

I have a new scoped app, with a table that has been created called "x_br_test_applica_0_table1" (it is not extended from Task at all) Then I have created a record producer on that table. The issue I have is getting the variables in a flow action so ...

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How to push users into the 'Stagged Alumni' table from 'HR Profile' table

Hi Expertise,We have tried the Alumni Configuration of Personal Details Review and Automatic Creation. For Personal Details Review, we have added the Verify Personal Details task and closed it as well from ESC by impersonating with that particular us...

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CWM: Is it possible to create a report using the sn_cwm_task table?

One user, that works with multiples CWM boards wants do create a Report using the sn_cwm_task table as source for the report to view all tasks from all boards in one place and make some data visualizations to manage the tasks. User role: sn_cwm.cwm_...

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Now Assist skill kit feature

In now assist skill kit then payload will be send to llm so in which table we can see the payload stored?can we evaluate the prompts using scheduled job?

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how to capture dashboard in update set and move to UAT/Prod

Hi, I created a dashboard in DEV. I would like to capture and move it to UAT. Any help on how to do?Thank you.

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Create catalog tasks based on the attachment

We have catalog item Employee information Change Request.And on the request, there is a attachment for the Employee information that needs to be update.Currently, our catalog item only creates one catalog task for AD user data change.How can we add m...

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Resolved! CSA Voucher Discount Not Applied After Completing “Welcome to ServiceNow” Course

Hello Community Team,I have successfully completed the Welcome to ServiceNow course and the ServiceNow Administration Fundamentals On Demand (Xanadu) course. Upon completion a CSA exam voucher discount should be applied with a fee of USD 150 instead ...

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HR task f type collect employee input type is created with errors

Hi all,I have an issue with the HR Task of type collect employee input form. I created flow to collect the metric results and map them to the HR Case fields. This employee form is the existing form with 4 string fields. I added two additional fields ...

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