System administration journey

Hi SystemAdmin Forum folks, What are the major skills to focus on for getting an intermediate system admin role?

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ServiceNow 2026 - Where should I focus my learning?

With 2026 around the corner, and AI being a big part of our future (as of now, the robot uprising could take place sooner than anticipate), where should I focus my training.I am currently an Admin, but would like to go into the Development area, and ...

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Hacktoberfest 2025 Review: Purpose Scales

  We kicked off this year’s Hacktoberfest with one goal: build with intention, contribute with impact. The results tell the story: thoughtful work, higher engagement, and genuine community spirit across the board. Hacktoberfest 2025 showed that when...

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Catalog item check IP ranges

I need to write a catalog item flow that will check for three separate IP ranges on a single variable.  If the IP that is entered is outside those ranges, then I need a group approval to be created.Any ideas would be appreciated.Thank you,Monica W.

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Reports are not visible to some users

Hi Everyone,We have a Dashboard with some List type reports on Idea(idea) table. The records in the reports are grouped by business_unit.description field.(Business unit is a field in idea table referencing business_unit table). Reports and Dashboard...

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How does the identification and the reconciliation work when carrying out a discovery?

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Posts/comments going into moderation

I'm fairly new poster, I suppose, but it seems all my questions are getting moderated. Is this because I'm new, or someone reported me, etc? I ask because it just slows the whole process down. 

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Regulatory compliance made easy with CSDM maturity in ServiceNow

Regulatory compliance requires organizations to meet certain standards and practices, often imposed by industry, government, or both (think SOX, GDPR, HIPAA, etc.). Achieving and demonstrating compliance can be complex, especially when IT environment...

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Brownfield implementation Approach

Brownfield implementation refers to modernizing an existing ServiceNow (or legacy ITSM) environment already in use—often heavily customized—rather than starting fresh (“greenfield”). Brownfield projects typically deal with reversing customizations, s...

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Now Learning Page keeps reloading, Hello, I am experiencing an issue where the Now Learning login pa

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Am I going crazy?! Is there no way to do this in just 1 variable set?

 Hello all,Yesterday, I spent more time than I probably should have trying to configure a single variable set for an address layout. My goal was:Two full-width lines (100%) for Address Line 1 (mandatory) and Address Line 2 (optional)Followed by four ...

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ServiceNow Instance and Performance script

Any recommended reading for understanding diagnostics of the health, memory usage, java uptime of nodes that make up the ServiceNow instance. I am trying to find uptimes of the nodes to try and troubleshoot what may be recycling nodes.  Is it a memor...

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About ServiceNow License

What are the most effective strategies and best practices organizations can implement within their ServiceNow instance to optimize license usage and reduce overall licensing costs, without compromising platform performance or user experience?Thanks i...

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Why Fail ?

Hi, I attempted the CSA exam and below is the scoring and still failed. I understood that overall score should be >=70%. Please assist in understanding the passing criteria. Topic Level Scoring:1 - Platform Overview and Navigation: 100%2 - Instance C...

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