ServiceNow Community

I am not able to see Progress bar indicators on Business Elapsed Percentage on Dashboard

I am not able to see Progress bar indicators on Business Elapsed Percentage on Dashboard List type widget. Even i am not able to see Highlighted Dots on Priority field (Example: Red dot for 1 - Critical). Can anyone has idea that the zurich version h...

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What would be the proper method to remove the deprecated "Instance Security Center"

Hi everyone, As of September 2024, ServiceNow deprecated the "Instance Security Center" and replaced it with the "ServiceNow Security Center". (Source) We redirected the /isc to a 404 page a few years ago but I still see traces in the system (and ski...

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UX Form Action 'Resolve' update UI data but do not save in Service Operations Workspace

Hello Community, There is an OOB UI Action called "Resolve" on incident form within Service Operation Workspace.When I click button, enter data to pop-up fields and click "Resolve", all data is inputted correctly, but form do not save.I was hoping s...

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When agent comment on incident for few users Interactions are getting created

Hi Community, We are facing an issue, in few cases when agent comment on incident for few users Interactions are getting created. Interactions are assigned to "Virtual Agent" user with empty Short Description. We observed that Conversation record is ...

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Resolved! Document Management - Search and Access Documents from Employee Center Portal

Hello everyone. We are exploring the Document Management application and have installed it and set it up, including integrating it with our Google Drive environment. What we are looking to do next is to get things set up such that users can search...

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Resolved! Make visible variable which is outside of var set

Hello guys, I got stuck with the catalog client script. I have var set with specific variable 1 which i want to be shown on catalog item.However visiblity of this variable depends on select box which is in var set 2. UI policy in catalog item didnt ...

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How to make the catalog variable’s choice value populate the same choice in the catalog task field?

Hi,I need to map a catalog item variable choice (for example, Priority: Low/Moderate/High) to a corresponding field choice on the generated catalog task field (Priority: 4-Low, 3-Medium, 2-High).Can anyone please let me know the best way to achieve t...

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It shows blank page

It showing Blank page

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All the HR tasks are showing in the TASK tab of Agent workspace not under the HR tasks TAB

HI ALL, All the HR tasks that are created showing under the main table (task) not on the HR task(sn_hr_core_task) table. When ever the tasks are created we are creating on the HR tasks table only in the normal UI it is showing both but in the works...

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First question

How is your experience with servicenow so far?

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Assessment Simulator Task 6: Create a Dashboard and Add a Visualizaiton - unable to proceed

upon finishing the 'assessment simulator task 6' it doesnt fully validate my task. i have followed the steps more the once and have restarted the task 3 times to account for human error and it doesnt change the error message. any help or previous exp...

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Want to create metric definition to exclude non business hours

My requirement is to calculate the duration of On-hold Incident excluding non business hours(After 6PM or before 9AM). Suppose incident was put on hold for 2 days so it will not show on hold duration for 2 days it will exclude business hours so like ...

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How to authenticate users who write through WhatsApp (Twilio), to then consume the Virtual Agent.

How to authenticate users who write through WhatsApp (Twilio), to then consume the Virtual Agent. Currently, what was found in the documentation to perform the integration was configured, using the "Conversational Integration with WhatsApp (powered b...

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Sharing Platform Analytics dashboard while multiple users have the same name

I’m dealing with a situation where a user wants to share a PA dashboard with another user. They’ve created a report, and in the sharing menu they’re trying to grant access to a new user. The issue is that the search box only searches by the user’s fu...

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Software Models & Restrictions

Hello all, We would like to restrict some software products to groups in specific geographic locations or specific users, etc. In other cases, I restrict products universally. (Restricting universally works great.) In the first example, restrictin...

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