ServiceNow Community

Unexpected Behavior: Catalog Variable Showing Another User’s Phone Number

I encountered an unexpected issue and would like your help.I created a catalog item in ServiceNow that displays the logged‑in user's own information and allows them to edit it if necessary.However, one user reported that the phone number shown in the...

Question

Challenges fitting CWM, SPW, and EAP together after Agile 2.0 deprecation

In our organization we are currently using Agile Development 2.0. Given the deprecation notice, we are evaluating CWM, SPW, and EAP. Our Agile 2.0 teams can be progressively migrated to CWM, while at the same time we implement SPW and adopt the Digit...

Question

Assistant provider as Genesys

Dear all,I am trying to test Voice agent integration and plan to evaluate what this Genesys can do.It seems to be a real nightmare to get a simple trial access to the platform and use the Voice agent part as a simple phone call we can reach for assis...

Question

VR (Zurich) Remediation Task Rules with “Created < daysAgo(30)” stop working over time — looking for

Hi everyone,We’re running ServiceNow Vulnerability Response (VR) on Zurich and are facing a recurring issue with Remediation Task Rules that include a time-based condition, such as:Created < javascript&colon;gs.daysAgo(30)Background / GoalOur intenti...

Question

How to keep connect alive until the final API

Hi Community,We are doing REST API integration with BeyondTrust, and I need to call multiple APIs, as shown in the screenshot, in order.First, we need to call the Login API, next getaccount, and the remaining APIs. For login, it's successful, and the...

Question

Resolved! 📘 Show Info Message When SLA Is Outside Business Hours

In some scenarios, SLAs are configured with business schedules, meaning the SLA timer should run only during business hours. When a user updates a record outside the defined schedule, the SLA is paused — but users may not know why the timer is not ru...

Question

Jamf → CMDB Disk Mapping: Manufacturer Empty, Model ID Duplicated

Hi Experts, We are integrating Jamf data into cmdb_ci_disk using the Service Graph Connector. During ETL, we split disk_model_info into manufacturer, model, and sys_ids via a custom script operation (order 3500, after Cleanse Hardware Model). CMDB ta...

Question

New Button for Goals in SPW workspace

Hi All,I'm seeing new button in Goals list in SPW workspace, clicking on it will create a new goal. All the lists like strategic plans, strategic priorities have new button. I could not find them in declarative actions, if I need to edit the new butt...

Question

Reporting an issue from the course

I've found incorrect informations in the Knowledge Check (Module 5) presented in the "ServiceNow Administration Fundamentals: Participant Guide" comparing with the video course info.How can I report this issue?Please, find attachments bellow to bette...

Question

How to add Images to the incident created by record producer catalog item.

I added images to the description, and the users select the choice option in product variable, but when user selects a product, the related image also should be added to the incident created using record producer.

Question
Service Catalog

How to Iterate through a List Collector Variable in Flow Designer

Whenever we are working with a List Collector variable inside the flow designer, we usually encounter an error similar to the error below: Unable to create serializable iterator for items:a8f98bb0eb32010045e1a5115206fe3a,0a826bf03710200044e0bfc8bcbe5...

blog

Strategic Portfolio Management Functional Data Model

Introduction Strategic Portfolio Management (SPM) in ServiceNow provides organizations with a unified platform to align strategy with execution. The ServiceNow Strategic Portfolio Management (SPM) functional data model centers on ...

Article

Scan Engine Properties are not working as expected

There is an option in the Scan Engine properties called “Exclude Suggestion Finding.”As per the documentation , when this option is enabled, real-time messages for Suggest level findings should not be displayed.I tried it, but I believe its not worki...

Question

Resolved! Advanced Work Assignment - Multiple queues for each support group?

Hi All, We have a requirement where INCs to be auto assigned to agent based on support group populated on incident form.Since we have several support groups, so do we need to create separate queues for each group?If we are configuring a common queue ...

Question

Opening multiple records/tabs from a button in ui builder / workspace

Hello everyone I'm investigating 2 possibilities: Have a button upon multiple selection of related list records, that opens those same records in different tabs in the workspace. (When users click on a related list, it opens the record right away a...

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Multiple Versions
UI Builder : Next Experience