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Comparing a user's department against the current Business Owning BU or Platform of a business app

In the Service Catalogue, I'm trying to create a new catalogue item for maintaining a business application. The requirement is that if the user proposes a change to the Business Owner then check the 'Department' field on the new owner's User record.I...

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User sysid is printed in worknotes journal

Hi Everyone,Below is the screenshot of "ask for approval" action of flow designer, i am adding journal in work notes field..Which is working fine, but at the end its printing sysid of the user who is rejected/approved it in the work notes.Instead i w...

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unable to aplly UI policy after publish catalog item

hi team, recently i was created one catalog item by mistakenly it published. now i want to apply catalog UI policy but i am unable to do it, it is not getting applying it showing 'you can't able to edit'. is there any solution for this.

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Inbound Email Action category overridden in Domain Separated instance

Hi All, I am working on Inbound Email Actions in a domain-separated ServiceNow instance and facing an issue with category being overridden. IssueWhen an email is sent by a user belonging to the custom domain, the incident is created in the correct do...

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CSM Fields Mapping

Hi Community,I wish to know if there is any kind of playbook, document or guidelines for the configuration of fields on the CSM/FSM Workspace.

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Page Route Map Not Working for Portal-Specific Custom Widgets

Hi @all ,Good Evening !!! Requirement:I have developed custom Service Portal widgets that should be visible only on the custom portal. I want to add these widgets in a way that does not impact any OOB portals (such as sp or esc) and follows best prac...

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My Active Items Widget - Which tasks are visible to user?

Hi all, i have a question related to My Active Items - My Tasks. Which tasks do you have in your employee center?Do you think the users should see their incidents/ stories on the portal?How is it for the users who are also working in the backend? I a...

Question

Form view

Hello! I want to add image to the top of the page (see below). The form below is on a custom table. The url to this form is:https://testdev.service-now.com/acc?id=form&table=y_xxx_acc_source_option&sys_id=0248a1d593fd72502d91b13e1dba10d3>&sysparm_vie...

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Looking for Fun & Unique Flow Designer ideas to practice building flows

Hi Community,I’m not working full‑time in ServiceNow yet, but I’ve started learning and I want to get hands‑on with Flow Designer. I’ve finished some flow learning path and micro‑certifications, but I’m still not fully confident applying them in real...

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CIS - Event Management exam dumps.

Looking for mock exam questions for Certified Implementation Specialist - Event Management Exam. Quizlet.com has some flash cards but they are too basic. Please share the link if you have know any sites from where i can download the dumps.

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Event Management

ServiceNow EventManagement Certification dumps

Can anybody knows where I can get ServiceNow Event Management Certification dumps for practice question if anybody have please share

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Field Service Management

CIS- Event Management Dumps

Hello, I recently completed CIS- Event Management course on Now Learning. does anyone have CIS- Event Management dumps or study materials?

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Create De-duplicate Task manually by using UI action on list view of CMDB_CI table.

De-duplicate tasks are created when system identifies the duplicate Cis in the discovery process. In some cases these tasks are not created as expected even though duplicate CI exists. In a few scenarios clients expecting to create de-duplicate task ...

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Hide Price, Quantity, and Total fields on Approval (sysapproval_approver) in Service Operations Work

I am working with Service Operations Workspace and approvals related to Requested Items (RITM). In the approval record (sysapproval_approver), under the Request tab, there is a section “Summary of request being approved” that displays the columns Pri...

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How to set Default Filter Operator for columns to 'contains'

For instance when I go to CSM/FSM workspace each time I have to select the 3 dots to change the filter operator. We have a ask that operator should be set to 'contains' as default

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