Episode 16 - Upload data with an excel file and Record producer

• blog
• Scripting and Coding
• Service Portal Development
• User Interface (UI)

Article: ServiceNow Workspace Pop-ups: From g_modal Legacy to Declarative Action Excellence

Problem: g_modal in ServiceNow workspaces has a critical limitation: it fails to reflect user interactions from the pop-up back to the parent UI in real-time and the pop-up will not render based on the user Interaction if we create the pop-up using g...

• Question

Claim Your Developer Passport Badge!

You Showed Up. Now Claim Your Badge.   Developer Passport week is officially underway, and if you're planning on tuning in, watching the streams, and leveling up on everything Australia has to offer, you've earned something for it.         Using the...

• blog

Request Routing Logic for Business Stakeholder vs ITIL Options”

Section 01 : If User select the Only below Options user request will go to "Business Stockholder'Or Multiple selection questions. If user select any of those options or all highlight Business Stakeholder 1.Submit Bulk Requests2.Approve Requests3.Read...

• Question

How to populate multiple CC email addresses into Watch List from inbound email using flow designer?

Hi all,I am working on an inbound email use case where I need to populate the Watch List field on a Case record using the CC email addresses from the inbound email.Current behavior:If there is only one email address in CC, mapping it directly to the ...

• Question

Custom field decorator not showing on multi line string field

I create declarative field decorator on string field (description) its not visible but same decorator I added over short description it was visible. what could be the issue. Field decorators does not work on multi line elements? 

• Question

Now Agent Mobile Offline mode not workig after the offline button is enabled in NOW Agent mobile App

Requirement is to enable NOW Agent offline mode for the following tables - IncidentProblemChangeKnowledgeSteps taken so far - 1. Plugin Installed - SG Offline support plugin (com.glide.sg.offline)2. Navigate to All > System Mobile > Mobile App Builde...

• Question

Supplier Portal APO

In APO while opening the Supplier Portal, It is showing errors and cd_ContentDelivery is not available in the instance. what to do? Also, in the My Requests I am not able to see the invoice cases and Invoice Inquiry Cases submitted by the Supplier Co...

• Question

Now Assist Skill Kit is not fetching input from record in servicenow

I have created a Now Assist Skill Kit and whenever I test it or run it through Flow designer it is not fetching the input.Prompt:You are an AI assistant that predicts customer churn risk based on customer support interaction signals. Analyze the foll...

• Question

How to add new Module in Workspace.

We had a requirement to add Catalog Tasks module to the SIR workspace like below. Open sys_ux_list_menu_config table and search for SIR name.UX List Menu Configurations | ServiceNow (Change link as per your instance)  Once you open UX list menu check...

• Question

Dynamic Location Filtering in Catalog Item based on Requestor, Role, and Stockroom (cmn_location)

Hi All,I am working on a ServiceNow catalog requirement where I need to dynamically filter a Location reference field based on multiple conditions like user role, requestor, hierarchy, and stockroom availability.Scenario:I have a Catalog Item with tw...

• Question

Owning Your ServiceNow Career Path (Without Waiting for Permission)

As a new platform owner: What is one area you could lean into without being asked? One of the biggest shifts in my nascent ServiceNow journey happened when I stopped waiting for someone to assign me ownership. Starting off I only focused on tasks: Fi...

• Question

License-Cost to approval request via email

I researched if a license is required to allow someone to approve a request (from RITM) via email and everything I read tells me no. I even read they do not require a role and the only thing that is required, is that they are set as an approver in th...

• Question

Making Workflow Field Mandatory in Knowledge Management

Hi Experts, In the Zurich ServiceNow instance, I need the Workflow field in the Knowledge Management form to be mandatory.Initially, the field was not mandatory, so I updated it at the dictionary level to make it mandatory.After this change, the fiel...

• Question

Capturing Approval Duration for Approver in user type approvals

I'm working on capturing approval duration using a metric definition on approver table.Requirement:The approval type is user based approvalMultiple users (eg 4-5 users) are assigned at this levelIf  any one user approves, the request moves forward as...

• Question