Auto refresh of Change conflicts

Rairai31
Giga Guru

3 weeks ago

Hi,

 

Is there a way to automatically refresh the change conflict like to auto run every Thursday instead of manually refreshing it? Thank you

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6 REPLIES 6

Tanushree Maiti
Tera Patron

3 weeks ago

Hi @Rairai31 

 

Refer Servicenow Documentation : Enable automatic change conflict detection 

 

 

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Rairai31
Giga Guru
In response to Tanushree Maiti

2 weeks ago

Thank you for your insight, @Tanushree Maiti. Properties were already enabled on our end. 

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Tejas Adhalrao
Mega Sage

3 weeks ago

hi @Rairai31  ,

You can look into using a Scheduled Job to automate the refresh every Thursday.

Before creating a custom job, check whether your ServiceNow version provides an OOTB scheduled process for refreshing Change Conflicts. If not, identify the backend action or API triggered by the manual refresh and check whether it is supported for scheduled execution.

I would avoid directly updating the conflict records through a script, as the refresh may involve conflict detection logic that needs to run properly.

 

Regards,

Tejas

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Dr Atul - LNG
Tera Patron

3 weeks ago

Hi @Rairai31 

Why every Thursday? The process runs whenever a change is made, and changes happen daily/when you open change record. What is the specific use case for running it on Thursdays?

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