ServiceNow Community

Resolved! How to extract a report on RITM/REQTASK table, along with it's multi-row variable set values?

Good afternoon.!I have an RITM/REQTASK where it contains a multi-row variable set value. How can we achieve it to have one single report that fetches this value, along with the normal variables.Please help.!@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudl...

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Generate Resolution Plan Agentic Workflow

Generate Resolution Plan Agentic Workflow Overview: The “Generate Resolution Plan Agentic Workflow” streamlines the process of creating resolution plans for support tasks by leveraging multiple AI agents. Powered by Now Assist, the workflo...

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Playbook visibility error "This step isn't available. Contact the support team for help."

Hi all,we installed the Playbooks for Customer Service Management (App id: sn_csm_playbook) plugin and created a custom playbook. We are using it for Cases on the CSM/FSM Configurable Workspace. For admins, everything works fine.For agents (itil & sn...

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Playbook Experience

Sorry, either the data doesn't exist or you don't have access when raised complaint CSM portal

in ServiceNow CSM portal raised complaint by filling all fields and along with field Date issue occurred column and submitted. Then it will showing error/message as "Sorry, either the data doesn't exist or you don't have access".I raised complaint a...

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How to set "From" email address in Flow designer which is used as Inbound email action ?

Good afternoon.!I have created an Inbound email action and have set the email.from in it, but how can we achieve this using Flow designer used as an Inbound email action?Please help.Flow designer:@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar

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How to change the list title when transitioning from a specific module

I'm creating multiple modules that transition to a single table's list screen.Is it possible to dynamically change the list screen title (table name) by transitioning from a module?I was able to change the list name displayed in the related list usin...

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Resolved! autopopulate assignment group member into the watchlist

I need to auto populate the watchlist with the assignment group that have been selected on an incident form and it change in real time. so if it in hard the watchlist will have all the group member, when it in software, the watchlist should be change...

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Redirect users to Workspace directly

Hi All,How can we redirect certain users on the basis of roles directly to a custom workspace as soon as they log in. Thanks in Advance

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PI Planning using sharable views in EAP (Enterprise Agile Planning)

Hello All,could use some help if we are planning to have an option to either sharable views within the Planning Board Personalized panels in EAP. Customers really like that EAP allows us to choose metrics and indicators to be shown on cards so that ...

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Agile Development
Best Practices

Bring other Table data(ex RITM,SCTASK) into Collaborative work Management(CWM)

Hi All, The requirement is to use the CWM for an ask. If so, requests, RITMS and its respective tasks which are created via portal can it be bought into CWM. There is something as connect ed work where we can define table and its conditions and bring...

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Information - Nextthink Servicenow integration

Hi All,I have a requirement to configure Nextthink- Servicenow integration for1. Auto ticket creation based on next think issue alert.2. Self service portal, when a user tries to raise an issue, one click solution should popup relavant to summary/iss...

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Create custom button on the Milestones related list

Hello, I am currently working on the Legal Service Delivery module in ServiceNow. I do not have much coding experience and I would need some help if someone can guide me on how to fulfil the following technical task: 1.Create a UI action on the Mile...

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About Column Context Menus

I'm not sure which answer to pick, as none of them feel quite right. Which one of the following statements is true about Column Context Menus?A. It displays actions such as creating quick reports, configuring the list, and exporting dataB. It display...

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Search results has "Go to list view" that opens core list view

Hi all, When using the search box in the top menu, the search results display as expected but in the top right there is a "Go to list view" button. When that button is clicked it takes you to the core list view, which we do not want access to from wi...

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Resolved! PA Indicator Score Formatting

Hi All, Is there an option to add leading 0 to single digit scores in PA dashboards. I want the scores to be displayed as 01, 02. . . instead if 1, 2. . .

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