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Community activity

Best way to process maintenance renewals

What is the best way to process a maintenance renewal so the purchase order line item will indicate that it is a maintenance renewal and a maintenance entitlement will be automatically created?  From what I've seen you need to select the product mode...

  • Question

Control attestation not created

I created a Control Attestation Template using Smart Assessments. Initially, I was able to create attestations without any issues. However, after accidentally physically deleting the Control Attestation Template, attestations with the newly created C...

  • Question
  • Integrated Risk Management (IRM)

How to get old value in On Submit Client Script

Hello All, I got a requirement where we have list of Risk fields on Change Form based on those questions Risk has to be calculated and it's getting calculated.Now the problem is I need to show alert message to the user when user updates the related R...

  • Question

Reenabling the Insert Media Function

While I don't know what happened, the ability to use the Insert Media button in the Xanadu Knowledge Article Tiny MCE was disable about two months ago. Instead of seeing a snapshot of the video and then playing it, I get an error message. Clicking th...

  • Question

Essential Information: VR to USEM Upgrade Guidance

USEM Launch Details  USEM - Unified Security Exposure Management - is the next evolution of Vulnerability Response (VR) USEM features are made available in Vulnerability Response v30x Vulnerability Response v30x was officially launched and released...

  • Article
  • USEM
  • USEM Upgrade
  • VR v30x

Resolved! Configure multiple model categories in the CMDB model

Hello, everyone. You can set multiple model categories for a single CMDB model. As stated in the documentation, it is possible to automatically create an asset when a CI matching that CMDB model is discovered.However, I couldn't find information on w...

  • Question

Resolved! Scheduled Email Reports - Reports field type to be link

Is there a way to make this Report field to be a Link to the report? This is i Scheduled Email report table Currently it is set to reference. I want the users to be emailed with this link. Not the report it selfWould appreciate your replyThank youShu...

  • Question

Resolved! Add Water mark in PDF

Hi team,I'm working on a Service Portal process where users can upload and download attachments. I need to implement a way to automatically add a watermark to these PDF files before they are downloaded. The workflow is: A user uploads an external PDF...

  • Question
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