Service Operation Workspace Chat error
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03-13-2025 11:12 PM - edited 03-13-2025 11:20 PM
Agents are reporting that they getting errors in Chat in Service Operation workspace. The error message is "An item in your inbox was assigned to another agent, so no action is needed." coming before the timer is becoming 0 seconds.
Can I get where the logic is written for the error message and how to troubleshoot.
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03-13-2025 11:18 PM
Hi Mate,
Screenshot missing.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-13-2025 11:25 PM
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03-13-2025 11:45 PM
Hi ,
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1206077
To resolve the issue, make sure the following ACL is active: <your_instance>.service-now.com/nav_to.do?uri=sys_security_acl.do?sys_id=06596cb7b7022300afff85b8de11a90d
If this does not work, make sure the affected user has an ACL that will allow them to read form the awa_work_item table like the one above
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1120509
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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