ServiceNow Community

Resolved! When INC is created, which OOTB Business Rule auto-populates assgnmnt group base on CI Support Group

When an incident is being created, is there an OOTB Business Rule that auto-populates the "Assignment Group" tab, based on the Support Group of the CI? In our org, service offering is mandatory when an incident is being created for the first time. I ...

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Incident Management

LDAP sync with Windows AD changing assignment group names

I have a request to update a group name in ServiceNow. We use Windows Active Directory LDAP to manage our Groups. The group that needs to be changed has been around for a while and we don't want to create a completely new group. My goal is to be able...

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mapping custom requested_for variable to OOB RITM requested_for field.

I have a catalog item called Mobile that includes a Requested For variable referencing the sys_user table. This variable is created in a Variable Set so that it can be reused across multiple catalog items. We also have an OOTB Requested For field on ...

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Emails does not display on activity log

I am trying to show emails sent in the activity log, added email auto generated and email correspondence to activity log. I can see on Incident but not on change record? IS there anything else that need to be configured.

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Regarding service now csa certification vouchers

Hi everyone, I am preparing for the **ServiceNow CSA certification** and planning to take the exam soon. The certification voucher cost is quite high for me. Is there any possibility to get a **discounted voucher, promotional code, or any official pr...

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ServiceNow AI Governance

ServiceNow AI Governance Establishing Responsible, Secure, and Scalable Artificial Intelligence on the Now Platform Artificial intelligence is rapidly transforming how organizations operate, make decisions, and deliver services. Within the ServiceNow...

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Best Practices

How do we get the display value of reference cells in the multi-row variable set? i.e instead of displaying the sys_id.

How do we get the display value of reference fields in the multi-row variable set? i.e instead of displaying the sys_id. I tried getDisplayValue() but it is giving as undefined.

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Service Catalog

Group member autopopulate in field

there is a field called "SAP SYSTEM" ( referring to "cmdb_sap_system" table ) other field called "approval by"( it is selectbox and, in autopopulate - it will fetch the "cmdb_sap_system" table and populate the "approval group" The "approval by " fi...

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Happening Today! Platform Owners Roundtable: Day in the Life of a Platform Owner

There's still time to register! Join us for this month’s Platform Owners Roundtable! Hear from ServiceNow MVP Jerry Wong as he shares real-world insights, lessons learned, and what a typical day looks like for a Platform Owner. Join the discussion, a...

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Project Workspace — Managing your Projects in ServiceNow

Project Workspace in Strategic Portfolio Management ServiceNow’s Project Workspace is a project management application that is part of Strategic Portfolio Management (SPM). It brings planning, resourcing, financials, risk tracking, and reporting in...

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Project Workbench support changes from the Australia release

Project Workbench support changes from the Australia release If you have been running projects in Project Workbench (classic experience) for some time, you are already familiar with how it helps manage projects in ServiceNow. This article explains wh...

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Unable to run the BR while importing the records using import option in list header of my table

using the Import option on list header, while importing the records into table that creates temporary import set table and transform map for every import load, so cannot create the transform map script over there to update the fields on target table ...

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PDf generation with HTML template With Loop funtionality

HI Community, I have requirement for one of the FRA report Form 55A which you can find online at https://data.transportation.gov/Railroads/Injury-Illness-Summary-Casualty-Data-Form-55a-/rash-pd2d/about_dataNow. I have incident and have 5 injury recor...

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TBM Taxonomy

Is the TBM taxonomy for IT preloaded in ServiceNow for us to use?

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Resolved! RITM approval event (approval.inserted) not firing

Hello SN Community, I have a requirement whereby manager approval is needed at the REQ level (this part is working) and security team approval at the RITM level (this part is not working) of a request ticket. The RITM approval portion is not working...

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