Change & Problem Management Application Menus missing entirely from PDI

[shreyesprakasan]

Hi everyone, I am facing an issue with my Personal Developer Instance (PDI) where the Change Management and Problem Management applications are completely missing from the application navigator menu on the left. I am logged in with the admin role and have already tried repairing the plugins related to both Change (com.snc.change_management.core) and Problem (com.snc.problem_management), but the issue persists. Interestingly, I can access the underlying data tables directly by typing commands like change_request.list or problem.list in the filter navigator, which confirms the tables exist and contain records. However, when I check the actual Application Menus table (sys_app_application.list), "Change" and "Problem" are not even listed there as categories, meaning the menus themselves seem to have completely vanished rather than just being set to inactive. Has anyone encountered this type of menu deletion on a PDI, and is there a way to force-restore these specific application menus without completely wiping or resetting the entire instance?

[Dr Atul G- LNG]

Hi @shreyesprakasan 

Recently, this issue has been reported by several users where ITSM modules are not available in a Personal Developer Instance (PDI).

Since PDIs are provided without official support, the recommended troubleshooting steps are:

1. Refresh the instance and verify whether the modules become available.
2. Navigate to Plugins and check whether the required ITSM plugins are installed.
3. If the plugin is missing, install it. If it is already installed but not functioning correctly, perform a Repair on the plugin.
4. If the issue persists, reset the PDI or release it and request a new instance.

This has become a common issue with PDIs recently, and in most cases, requesting a new PDI is the quickest resolution.

For Change Management, verify that the following plugins are installed:

• Change Management - Core

Plugin ID: com.snc.change_management

** The waiting timne to get a new PDI is 2-3 weeks , so better reset the current PDI, dont relase.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0011096