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The Brazil release is here, and so is your upgrade kit! Discover what's new in Brazil
Brazil release One Al experience. Autonomous work by design. Miss the Brazil release broadcast? It’s on demand. Watch Event Replay What`s New Popular Posts More The latest in Community Posted by jordancbaron The CreatorCon 2027 Call for Content is Open! The CreatorCon 2027 Call for Content is Open for Business! Hey there, ServiceNow Co... Read More Posted by Oluyinkaoginni Activate, Deploy, and Trust Your Agentic AI: Join Two Live Workshops Ready to get started w... Read More Posted by laszloballa When AI Can Write a Thousand Answers, What's Yours Worth? Key takeaways A commun... Read More Posted by SujanDutta ServiceNow Action Fabric: A detailed walkthrough All You Need to Know About ServiceNow Action Fabric Se... Read More Posted by Travis Toulson Building an MCP Server on ServiceNow and Connecting Claude to It I have built a handful... Read More Posted by laurenmcman Otto vs Now Assist: What Actually Changed Let's address the elephant in the comments section first, because it's the same que... Read More Posted by ServiceNow ServiceNow Otto Has Arrived: What's Changing in Community and What It Means for You ServiceNow Otto Has Ar... Read More
Popular Posts Posted by patrick decarlo Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist Service Bridge: Initial Attachments Not Sent We are facing an issue with Service Bridge attachment synchronization and would lik... Read More Its_Azar Specialist A Simple ServiceNow Dictionary Change That Can Break Your Deployment One of those issues th... Read More Tejas Adhalrao Specialist ServiceNow Instance Cloning: A Beginner’s Guide 1. What is instance cloning? Instance cloning in Servi... Read More Juhi Poddar Specialist 🔍 Improving AI Search Results with a Synonym Dictionary and a Boost Rule Introduction Search do... Read More Shivalika Specialist portal page visibility issue Hello Community members, We have created a custom portal and the homepage there has... Read More George_1 Specialist Dashboard report records open in Native UI when Next Experience is OFF (CSM Workspace) A dashboard is configu... Read More George_1 Specialist Dashboard Reports Open in Native UI Instead of Workspace (CSM/SOW) When a report is opene... Read More sejal1107 Specialist Problem Model selection on workspace We have 2 problem models 'A' and 'B'. I have created an interceptor on problem to c... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online Armis Centrix™ v26.4 Product Release Webinar Hosted by ShaunaV 12 Nov, 2026 08:00 AM PST Event Details In person November 12 Webinar: Enhancing the Cyber Resiliency of Current Defense Manufacturing Plants Hosted by WhitleyT 12 Nov, 2026 10:00 AM PST Event Details In person OHL with Frances Frei — Negotiate Better (APAC) Hosted by jasminecole 13 Nov, 2026 03:00 AM PST Event Details In person OHL with Frances Frei — Negotiate Better (AMS) Hosted by jasminecole 13 Nov, 2026 09:00 AM PST Event Details Online Register for the upcoming Iowa SNUG! Hosted by Chelsea Nguyen 17 Nov, 2026 07:30 AM PST Event Details Online Webinar: Agentifying workflows: Gain value from AI at any stage Hosted by Carrie Lea 17 Nov, 2026 08:00 AM PST Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Resolved! Indicator Tasks or Attestations or else?

Hello Community, First, I’m new to GRC and I’d like to say “hello,” but unfortunately, I’m not only here to exchange pleasantries ;). My client needs a solution to speed up the evaluation of indicator tasks, and I would like to take this opportunity ...

  • Question

Resolved! Incident reassignment count is incorrect

Hi All, Incident Re-assignment count showing incorrect.When Incident opened and assigned to initial group (assignment group), the reassignment count showing 2.later if we update the assignment group for the first time (Group A --> Group B) the reassi...

  • Question

Resolved! Major incident checklist

I have a requirement that when an incident gets promoted to major incident, I need to create a section on incident form and need to show few information as mentioned in the attachment. Here the challenge is we are not supposed to create the custom fi...

  • Question

When does the clock start for the timesheet recall period?

We have a 15-day timesheet recall policy. But I am not sure when the clock starts for that?For eg - If a resource submits a month-old timesheet which is approved by the Manager. After a day or 2 the Manager realizes there is an error and needs to rec...

  • Question

ServiceNowのユーザーマスタ設計：氏名を変更すると既存データに影響する？ グローバル環境で考えるReferenceと氏名表記

ServiceNowを導入・運用していると、次のような質問を受けることがあります。「ユーザーの氏名を変更すると、過去のIncidentやCaseに影響しますか？」また、グローバル環境では次のような課題もあります。 「日本語で氏名を登録すると、海外のAgentが読めません。英語表記で登録すべきでしょうか？」 この2つを考えるうえで重要なのは、Identity（識別）・Reference（参照）・Display（表示）を分けて理解することです。     1. IncidentやCaseには「名前の...

  • Article

従業員スレートの構成:技術的な詳細

    私たちはすでに次のことについて学びました。 EmployeeWorks アーキテクチャ、Otto、Now Assist と EmployeeWorks の違い。 https://youtu.be/v7fyuobBDnA 詳細なデモによる従業員スレートのルックアンドフィール。 これで、実際に機能する統一された従業員エクスペリエンスを構築する準備はできていますか?従業員スレートはそれを実現するツールですが、ここで重要なのは、正しく設定する必要があるということです。そして、それはまさにこ...

  • blog
  • App Development

Virtual Agent

We have configured Auto Assignment of incidents, now agents will receive incidents in Service Operations Workspace to accept, how we need to highlight P1 incidents and Incidents raised by VIP users I want to highlight with colors, is there any way to...

  • Question

ServiceNow Employee Slate が登場 — それはあなたの想像を覆します

  ServiceNow が「次世代従業員エクスペリエンス」について語るとき、それは新しい色、整理されたポータル、いくつかの追加のウィジェットなど、再設計を意味すると思いますか、Employee Slate はそんなものではありません。 5 月 5 日に Knowledge で開始された Employee Slate は、ゼロから再構築されたものです。新しいコードベース。新しい UX フレームワーク。新しいアーキテクチャ。ServiceNow のスタッフプロダクトマネージャーである Di...

  • blog
  • App Development

ServiceNow の最適化:複数ノードによるスケールの実現

ServiceNow の強力なアーキテクチャを活用してパフォーマンスとスケーラビリティを大幅に向上させた最近の成果を共有できることを嬉しく思います。   課題 : ~4MB程度の添付ファイルも持つ複数の関連レコードとともに、約100万件のレコードをServiceNow内に作成する必要がありました。単一ノードのみを使用した場合、ServiceNowでこれだけの量のデータを作成するには、およそ7〜8日かかります。これは、システム負荷を最小限に抑え、スムーズな運用を確保するために、効率と速度が...

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  • App Development
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