ServiceNow Community

AVR: Submit Buttom Disclaimer change not working on Workspace for Pen testing assess request form

Hi Community Team,We are working on the Pen testing request form (sn_vul_pen_test_assessment_request) hosted on the pen testing workspace. There is a submit button on workspace which shows a disclaimer, we are looking to customize the text for the di...

Question

ERROR Test failed: Can't find method com.snc.automation.TriggerSynchronizer.executeNow(string).

I just ran into this error while creating an ATF test to start a Discovery schedule.When putting the following code in a background script, this works fine:var schedule = 'fcc83251db4829185c863ec3f39619b6'; var grSched = new GlideRecord('discovery_s...

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Agile Test Management (ATM) - Story /Backlog Planning

I have created Themes, Epics and Stories using ATM, however I want to use the stories in Backlog planning and I am seeing no easy way to take them from my triage board and add them into my Personal backlog. I have reviewed a lot of information that a...

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Service Request Management - Resolved Status and Reopen Service Request

Need help with following questions: -- Can we create "Resolved" status in Service Request Management the way we have it for Incident Management.- If "Resolved" status is possible then can the service request be auto closed after 3 business days.- If ...

Question

Record Producer: Keep previous MRVS rows when dropdown changes, and add new rows as extra columns (o

Service Catalog → Record Producer → MRVS (Multi‑Row Variable Set)Release:(please add your release, e.g., Vancouver/Washington)What I’m trying to doOn a Record Producer, I have a dropdown (select box). Based on the selected option, I populate a Multi‑...

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Getting Created date in the drop down of reference qualifier

We are filtering distribution channel and plant reference variable based on sales organization value. And showing the unique values in the drop down. Drop down records are coming correctly but i am getting the Created date instead of distribution cha...

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Catalog Item: Show variable value in email only for selected Line of Business

Hi All,I am working on a Catalog Item in ServiceNow and need some help with displaying catalog variable values correctly in an email notification.Requirement:I have a Catalog Item with the following variables:Line of Business (Select Box): Enterprise...

Question

How to set a redirect from from one service portal to another service portal?

Hi team, I’m trying to redirect our current Service Portal to another portal (Employee Center). What is the recommended way to set this up in ServiceNow?I’ve looked into using Page Route Maps, but it seems like those only apply to specific pages with...

Question

I want to display detailed information on my request screen.

I want to display the contents of the catalog item input form on the request screen.By default, this screen displays variable information, but is it possible to customize the displayed content? Some information is not displayed, but I haven't made ...

Question

Dependent drop downs

Hi Team, We have a requirement in a catalog item to implement dependent dropdowns. There are three lookup select boxes — SB1, SB2, and SB3 — each containing multiple dropdown values. What is the best practice for configuring dependent dropdowns in Se...

Question

Email Templates Not Applying from Email Tab in CSM/FSM Workspace

Hi Everyone,I am facing an issue while trying to apply email templates from the Email tab in CSM/FSM Workspace. When I click on the “Apply email templates” icon within the email composer, the templates are not being applied as expected. Steps to Repr...

Question
Agent Workspace
CSM Configurable Workspace

How to open a catalog item with pre-populated variables from a portal "Create New" button?

Hello Community,I have added a "Create New" button on my Service Portal. My goal is that when a user clicks this button, it opens a specific catalog item, and some variables on that item are automatically populated with predefined data.Could someone ...

Question

Update OOB MVRS in visitor management

Hello Experts,I wanted to include the multiple new variables for mvrs "Add an external visitor" in catalog item "Register a Guest" . Should i clone variable set or modify the OOB variable set to include new variables.Please suggest the best practice...

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Rome

Strategic Planning unavailable for PDIs?

Starting a new PDI and I can no longer find the strategic planning plugins or the SPM product. Project Portfolio Mgmt is still there, as well as Resource Mgmt and Agile and some other related items, but the core strategic planning items that enable ...

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ServiceNow Agent App - Add to Watch List Function

Is there a way to add an action item or function to a record screen that allows the adding of users to the Watch List? Do I just make a sys_user reference field input or should it be done another way?

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Now Mobile
Zurich