Assistance Needed: Prevent Demands from Showing in Time Sheet Portal

Hello @all ,Whenever I create a Resource Assignment from the Demand form related list, the corresponding demand starts appearing in the Time Sheet Portal under the “All Tasks” tab.My requirement is that demands should never appear in the Time Sheet P...

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Impacted Services/CIs Not Populating in Incident Records

Hi Team,I have created two Configuration Item (CI) classes and established a relationship between them. I then used these CIs while creating an Incident record by selecting the appropriate Configuration Item in the Configuration Item field and saving...

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HRSD Lifecycle Event issue

Hi EveryoneIt has been a while since I interacted on the community.Hope everyone had a good new year and term 1 is going well  I have an issue with Lifecycle events. I made a copy of "New Hire Onboarding" HR Service and called it Employee Onboarding....

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Report to display users with less than 10 skills

Hello All,Looking for help to create a report that list users with less than 10 skills.TIA

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ITSM Starter Pack

Hi All,Can you point me to the resource which contains starter packs for ITSM Implementation for a greenfield project. I remember there were starter packs in excel format which are stories for implementation. They were really handy for an earlier pro...

• Question

Timecards can only be submitted and/or approved against projects in a work in progress state.

Timecards can only be submitted and/or approved against projects in a work in progress state and resource assignment is in an approved status.

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Archiving table records once in a month

Hello Team, I have a requirement to Archive records from a table. Archiving should execute on 5th day of every month.Kindly suggest inputs.

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How to check and validate Reports belong to inactive users and are part of a dashboard

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CSM- identifying the risks associated with not using the OOTB Contact table (customer_contact)

Hi All, From customer have been suggested to create a custom "Customer Contact" table instead of utilizing the existing OOTB Contact table (customer_contact) for the following reasons:Want asked us to build a custom "Customer Contact" table instered ...

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About the behavior of "URLSearchParams"

I'm developing a portal screen that I intend to display in the platform's content frame.I tried to get the URL using "var urlParams = new URLSearchParams(decodeURIComponent(top.location.search));" in the catalog client script, but nothing was retriev...

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Th record producers not reflecting to the servcie portals

 error: Errororg.mozilla.javascript.EvaluatorException: GlideRecord.setTableName - empty table name (sp_widget.3c29786e87133200e0ef0cf888cb0bdf.script; line 373) ErrorScript source code logged to console ErrorFailing widget: 'SC Catalog Item' (3c2978...

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Calling agents from inbound api

Hi,I have a scenario where i have created an agent using the agent studio in ServiceNow. Now the trigger for the agent to work is an inbound api call how can i achieve this ? If any one has any ideas regarding this please help me out

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Want to win a trip to K26? Lift Off to Knowledge Has Launched!

    Lift Off to Knowledge has launched    Ready to learn some new skills, level up your career, and maybe win a trip to Knowledge 2026 in the process?   ServiceNow University just launched Lift Off to Knowledge, a one-month learning challenge ...

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Table Cleanup not showing sys_audit _delete table

Table Cleanup not showing sys_audit _delete table and Archival  bothAny property i need to add or any configuration change is required

• Question

Example CSM Portals

Hi all,I’m currently designing a CSM portal for our Managed Service clients and would be really interested to see any innovative approaches others have taken. Our primary use case is enabling clients to:• Raise enhancement requests directly into our ...

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