ServiceNow FAQs Explained with Live Videos and Real Platform Demonstrations

I built this ServiceNow FAQ series with one clear goal in mind: to move people beyond theory and into real, working understanding of the platform through live videos and hands-on demonstrations.   Over the years, I have noticed a recurring pro...

• Article

Looking for the SncMakeAndModel to see if it tries to normalize the new companies

Hello, I'm seeing how discovery create new companies and find the MakeAndModelJS script include and see it calls the SncMakeAndModel script but I can't see it anyware, we are looking to see if when the script create a new company it tries to normaliz...

• Question

I am creating service catalog for single i am getting error can any one guide me please

• Question

Discovery is not overwriting some values

Hello,Working with discovery pattern for a custom table we are trying to update or create new hardware models in the system, from the patter we get the model name and in a pre script we search in the model table to see if it exist and if it does not ...

• Question

How to add "Description" field to a case in CSM Portal.

Hi, Our requirement is to show the description for the cases in the CSM Portal Solution implemented : In the ticket Configuration form modified Show 'Description' field and set value 'When no variables'. But this Solution is working for only few cas...

• Question

Role functionality

Hi community, I am looking for a reference to all roles in Servicenow and their function. I can see the description in the tool itself but I am looking for more detail as to what app the role gives access to and what permissions the role gives in eac...

• Question
• Asset Management

Service Portal - Case View

Hey All, When I set the description to always on the standard ticket configuration for cases, it still doesn't show up on the portal.  Has anyone else run into this?  I believe that it should show the first line and then have a show more/less button ...

• Question

Forcing Workspace UIB view to allow HRSD Case Creation to use fields

We are trying to use the HR Agent Workspace to allow our HR team to create HR cases.  We have noted that for the HR Agent Workspace to properly render the COE, the fields we want to show on the COE need to be visible on the workspace_uib view.  For t...

• Question

Odd error when running Debug in Discovery Pattern

We have been trying to trouble shoot some inconstancies in some of our IIS Service Maps.  More on that another time, but for now, this error is putting a major road block in our debug testing when working in the pattern designer.  The odd thing is th...

• Question
• Service Mapping

Reporting & Dashboard

Hi All,Please let me know, if anyone can help me in defining custom colors for the dashboard in servicenow based on the value (Eg Success  - Green, Failure - Red)

• Question

Platform Analytics Academy 0 January 7th, 2026 - Technical Dashboards & Workspace Integration

Join us on January 7th, 2026, for a Platform Analytics Academy about learning to build and deploy advanced analytics in ServiceNow through technical dashboards and workspace integration. This session covers:   Technical Dashboard Fundamentals – Disco...

• blog

Agent Workspace: how to block off certain fields from being edited

Getting used to the HRSD Agent Workspace functionality but one thing I want to know: how to block off certain fields so that they are not edited? We have been able to set up certain fields to autopopulate as they are dotwalked from a parent reference...

• Question

🔍 A Busca Global não aparece na instância? / Global search is missing from instance

  A barra de busca global é essencial para a agilidade no dia a dia do ServiceNow. Quando ela simplesmente não aparece, pode interromper o fluxo de trabalho de toda a equipe. Este guia detalha como diagnosticar e corrigir esse problema, utilizando a...

• Article

custom hardware disposal question

Experts, Quick question on a custom hardware asset disposal implicationsI am planning to build a custom disposal flow for a customer as the OOB one is not fitting their needs as the tasks and stages do not match what their team is using / working.I a...

• Question