Getting logged out when click on ServiceNow Support portal

[VasileiosK80382]

Hey everyone,
I am getting logged out from serviceNow portal, when I click on "ServiceNow Support portal". I have enabled multi factor authentication. 


The goal after this issue is fixed is to raise a case, so that serviceNow provides me the uri of the CPQ tenant of Logik.ai(we are a partner of serviceNow).

#Logik.ai

[Tanushree Maiti]

Hi @VasileiosK80382 

Are you getting any error log in browser console?

Refer KB: KB0778207 User gets logged out immediately after logging in 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0788105

User reactivated. SSO configured. Still getting logged out. Here's the full picture.