ServiceNow Community

Resolved! CSA Exam Registration Stuck in Processing Loop – Unable to Schedule via Pearson VUE

Hello everyone,I am trying to register for the Certified System Administrator (CSA) exam through ServiceNow University, but the registration page gets stuck in a processing loop.After logging in and clicking to schedule the exam, the page shows “Proc...

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Banner Announcement Visibility for Logged-in Users

How do I make a Service Portal banner announcements only visible to logged-in users?

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Announcement
banner
Service Portal

List and filters task

hican someone help. im applying the filters as described but ive noticed of the step by step guide it reads applying to filters to priority but it seems i cant set mine to 'priority' in the top section. Ive pasted a picture and highlighted the part ...

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Is it possible to display Playbook stages horizontally in SOW Workspace?

Hi everyone,I’m configuring a Playbook in SOW Workspace, but the stages are displayed vertically on the left. I want to display them horizontally at the top, similar to how it looks in Agent Workspace.Is this UI layout possible in SOW Workspace? If y...

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ServiceNow EmployeeWorks: The AI Front Door That Turns Employee Intent into Action

IntroductionAs enterprises accelerate AI adoption, many organizations are discovering a familiar problem: AI assistants can answer questions, but they often stop short of actually getting work done. Employees still have to navigate portals, raise ti...

Article
Responsible AI

Unable to Access Personal Developer Instance

I am currently unable to access my PDI. When attempting to open the instance, the portal displays message indicating that the Developer Instance is undergoing unscheduled maintenance. Additionally, another notification appears stating: "We are having...

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Business Processes

Hello Community,I am on way to create business applications and found business processes plays an important role same like application categories.I am designing from scratch with the help of EA architecture, can I please ask for your advise - what is...

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CSDM

PDI Offline and does not seem to be in maintenance mode.

Has anyone experienced the issue of your PDI being offline and not in maintenance? It was working last night, yet when I look at the "last accessed" date it says 3 days ago. When logging into the portal I do receive an error message of "We are having...

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How to automatically connect knowledge articles to topics via category association?

Hi,We’re running into an issue with the “Enable connected content autosync on topics” property in the Employee Center. According to the documentation, this should automatically sync new knowledge articles (and other content) with their related topics...

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What can be done with Service Mapping and what can be done without it?

Our system is currently running Discovery, SGCs, and other integrations to ingest CIs.We would like to look into Service Mapping and if it's worth adopting into our system.What can be done with Service Mapping? What can be done without Service Mappin...

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Discovery
Service Mapping

Information Objects - can be used in Hierarchy?

Hey, this topic bugging me a lot as my architects have asked me to have a parent-child relationship amongst the information objects same as like we do for Business capabilities. But as you understand If i go with them then have to create manual relat...

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How the score is calculated in Assessment data tab of the demand form

Hi Team, I need the calculation how the score us calculated from risk, size and value in demand management.

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How to add a custom attachment button in a catalog item

Hello Everyone, Can someone please help me to create a custom button on a specific catalog item as the UI page is not supported in the recent version of ServiceNow

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I want to create a new button in workspace which will direct me to the record producer

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Version Information - Product Model versus Application Service

Where is the appropriate place to store version information? Is it within the Product Model or within the Application Service?

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