ServiceNow Community

I added a related list declarative action Submit, the button does not work

How to add functionality to the button using server script or client script, so that it updates the record state from pending to submitted.

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Managing Websites/Domains in ServiceNow CMDB

We are tracking remediations that are required on a few websites owned by various teams within our company as part of our Security Scorecard metric. Presently, we don’t have a great way to track our Domains and Subdomains back to the Application Owne...

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Localization Requested Item didn't generating the Localization task

Hi Team , For some Knowledge article while translating ,Localization Requested Item didn't generating the Localization task and it is throwing the error 'Error while requesting translations.' , though languages are also active . Can someone help me...

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Virtual Agent changes are not reflecting in EC portal

Hi Team, We have done logo and colour changes to virtual agent chat box in Conversational Interfaces > Settings.But still the changes are not reflecting in portal. As we have done page refresh cache.do and login - logout. crossed checked in Service P...

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Virtual Agent

Catalog Workflow – How to route approval to Service Owner (Owned by on cmdb_ci_service)?

Hi All,I’m working on a catalog item workflow (table: sc_req_item) and need help with the approval logic. Requirement (workflow only)For a specific catalog item, the user selects a Business / Application Service (from cmdb_ci_service) through a catal...

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Widget

Hi , I have requirement where I have a field on catalog item says application when I select application respective questions should be populated, i have created custom table for storing question .Now for displaying that I have created the custom wid...

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Advanced work assignment - I need to set agent capacity queue wise and not Service Channel

Hello All, In AWA, I have Service channel for Hr case and in that I have set 'Default capacity' under capacity and utilization tab. It is setting default capacity for all the queues in that service channel.My requirement is that I want to set agents...

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Formula Indicator not showing breakdown

Hello Experts, Good morning/Evening I have two versions of an Indicator and a Breakdown. They are same but sourcing from two different tables. One table is the historical version of other. I have created a Formula Indicator to add up the counts of In...

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Tips for Passing the ServiceNow CSA exam !

Hello everyone!I'm happy to announce that I've officially passed my ServiceNow Certified System Administrator (CSA) exam. I was honestly surprised and delighted to learn I answered 59 out of the 60 questions correctly, and I wanted to share the exact...

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Work Notes added on Parent Incident should remain only at Incident level.

I am seeking guidance on how to ensure that Work Notes entered on a parent Incident remain exclusively at the Incident level and are not automatically propagated or synchronized to any associated Incident Tasks. The objective is to preserve the exist...

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regrading clientscript

Hello,I have a client script where depending on the opportunity filed, i am populating 4 other fields.So this client script is correctly working in workspace, but when coming to native and when i select opportunity field its not populating.Any sugges...

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Show percentage values

Hi community,is there any way to have a calculated column or a percentage column in reports. in attachment I have a dummy report in my PDI and I would like the values in a percentage if possible. thanks in advance.

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Reporting

Client Script – Approval Remark Control

1.If logged-in user does NOT have Travel Approver role, make Approval Remark field read-only. 2. Users with approver role should be able to edit it

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Regarding document id field

Hello,I have created a document id field for a table and i have created a dependent field and gave the attributes of the required tables which i want to populate.Now the tables are correctly showing up, but the table name is displayed by the backend ...

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Resolved! Intune Service Graph Connector - Filtering for Assigned To

Hello all. I am setting up the Service Graph Connector for Intune and have a requirement to bring in the Assigned To aka UserName ONLY for the Handheld Computing Devices. OOB, it's bringing in & setting the Assigned To for all things in the Comput...

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