ATF: Submit Record Producer Failure: Target record was not generated. Record producer submiss

edmanpadua
Tera Contributor

I have created an ATF which continues to fail at the "Submit Record Producer" step.  Reviewing the results, I see a record was produced via the screenshot in the results.  However, the ATF shows the step has failed (ATF Submit Record Producer Failure: Target record was not generated. Record producer submission was unsuccessful).  The "Read operation on table 'xxx' from scope 'Global' was denied.  The application 'Global' must declare a cross scope access privilege."

 

Also, I attempted to search for the generated ticket reflected in the screen shot captured by the ATF but I'm unable to locate it.

 

3 REPLIES 3

Abbas_5
Tera Sage
Tera Sage

Hello @edmanpadua,

Please refer to the link below:
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0963877

 

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik

Thank you for the reply, but I already verified that the Record Producer is in fact set Active and still getting the same error.  Separately, I commented out the script in the record producer to determine if it was due to any customization and still receive the same error message.

Hi, 

The above article is not accessible to me. I am facing the same issue.
Can anyone help me out?