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The countdown to Community Week starts now. What is Community Week?
watch, read, learn, earn your badge Celebrate Community Week with us Our week-long agenda is packed with hands-on learning, meaningful connections, and chances to earn badges that show off your skills. Start Your Adventure What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Announcing Community Week 2025: Celebrating the Spirit of Community and the Power of AI We’re thrilled to anno... Read More Posted by jordancbaron The CreatorCon 2026 Call for Content is Open for Business! Hey there, ServiceNow ... Read More Posted by jordancbaron The Content Archive: Leveling Up Your Content Creation with the ServiceNow Community Hey there, ServiceNow ... Read More Posted by seanregan AI Experience by ServiceNow- the future of enterprise work with AI as the interface How many companies are... Read More Posted by Mike Scully Kickstart Your ServiceNow AI Platform Zurich Release News & Complete Guide- It's Here! ServiceNow ... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More
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Community activity

How to restrict form view based on user role?

Hi,I have a requirement to create a view rule on incident table to not display self service view in list for non - admin users, Only admin users should be able to access the 'self service' view option from the context menu of incident.So, it will be ...

  • Question

Resolved! Can incidents be created through Amazon Connect using only the ITSM product?

Can incidents be created through Amazon Connect using only the ITSM product?According to the documentation, it appears that by implementing ServiceNow Voice and configuring AWA, along with installing a plugin that enables connection to Amazon Connect...

  • Question
  • Incident Management

Assistance related to report creation

Hello Everyone, We have a Service Catalog form that includes standard fields such as text, choice, and reference. Additionally, it contains a field that allows submission of multi-row values (MRVS – Multi-Row Variable Set). I am trying to build a sta...

  • Question

The CreatorCon 2026 Call for Content is Open for Business!

    Hey there, ServiceNow Community!    It’s that time again! Our CreatorCon Call for Content (CFC) is officially open for CreatorCon 2026!    Call for Content Opens: October 1, 2025     Call for Content Submission Deadline: October 24, 2025     SUB...

  • blog

Duration field should contain the time from the time opened to resolved.

HI Community, I have a requirement, in scoped application table called K case in this table we have field called opened at and resolved at where it show date and time of the case opened and resolved and there is field called duration.In this duration...

  • Question

Resolved! Automatically change demand state to Approved

SPM: Automatically changing Demand state to ApprovedWhen demand reaches the state “Qualified”, approvals are generated for more than one stakeholders in a related list on the form. When all the stakeholders approve the approvals, the demand field “ap...

  • Question
  • Project Portfolio Management

can you create crews for contractors?

anyone know if you can create crews for contractors (wm_ext_agent) if using contractor management?i am not able to do it in my PDI- logged in with wm_dispatcher, can create crews but only select wm_agent, not wm_ext_agent- logged in with wm_manager, ...

  • Question

Getting variable sys ids instead of values

I'm using the script below to include the catalogue variables in the Word document after submitting the request. However, the issue is that the Word file is getting updated with the sys IDs of the variable values. The variable types are Single line t...

  • Question

Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

  It’s here! The air is crisp, and our keyboards are ready. Hacktoberfest is back, and this year is special.    CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY!    This marks the 9th year that the ServiceNow community has participated in DigitalOcea...

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Announcements

Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.

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