ServiceNow Community

Best practices with MS Project Importing

We are looking for guidance on best practices for importing Microsoft Project files into ServiceNow. Specifically, we are interested in:Individual project importing best practicesBatch MS Project file importing via MS Project Server and/or Project On...

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Project Portfolio Management
Resource Management

Need help with client script for required field -- format as alphanumeric on demand form

Good Morning all--thanks in advance for your help!Have a request to validate data on Demand record/form for a specific field.There are existing values in field and we are not cleaning those up..Sorry fairly new to scripting so be patient..1. I would ...

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Demand Management

I just need to understand difference b/w Work notes and Additional comments in terms of VR

I understand work notes are used track the changes around the VIT journey. But i am looking for purpose of additional comments. Thanks in advance.

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how to add approvers record data with requested item table data csv import

Hi,I am downloading all the records from requested item table (sc_req_item) in a CSV format but with data I also want to include all approver data record, like who were the approvers, when and who approved the request. I don't know how to achieve tha...

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Is it possible to have a dynamic link between Ms Project and SPM Tokyo.

The performance and nuances of SPM make maintaining and updating a project plan a long process? Has anyone considered or asked whether there is a way to make a dynamic link to transfer Project plan tasks between Ms Project and SPM. SPM has the bene...

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Resolved! No "Changed" operator in UI Policy condition ?

Hi All, Im really scratching my head here so please help . Im trying to create a UI policy that will change the wok notes (internal) field on an incident form to mandatory if the assignment group changes. We are trying to prevent the cold transferrin...

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Scripting and Coding
User Interface (UI)

2026 Unified Experiences Platform for the Modern Intranet SIG Meetings - REGISTRATION LINKS

This special interest group (SIG) is comprised of customers who have already replaced or are interested in replacing their legacy intranet portals with ServiceNow. We meet quarterly and boast over 2,100 members. Meetings are intended to act like vi...

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Dasboard - Analytics - SLA Trend for past 6 month in with sucess and failure percentage

I am trying to create below report , does anyone have done this in analytics platform . SLA Trend for past 6 month in with sucess and failure percentage

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Servicenow Discovery Implementaion Requirement Gathering & Pre-requisites.

Servicenow Discovery Implementaion Requirement Gathering & Pre-requisites. Are you strugging with Servicenow Discovery Requirements gathering and Pre-reqs ? Your wait is over you can now just use my template below which i used in my rescent discove...

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How to discover PKI certificates

Hello ITOM World, There are couple of threads and document - Certificate management. Unable to conclude are we able to discover certificates as out of box using Discovery ?? is there an OOB pattern / prove available? ORthere has to be custom pattern ...

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Data Certification tasks not being created

I created a new Data Certification Policy in the CMDB Workspace, but it doesn't find data or create a task even though data exists and should be found. The documentation is really limited and lacking information, I'm hoping someone can help me figur...

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Make read-only variable in the Service Operations Workspace

Why are the item variables read-only on the Requested Item (RITM) form, while the same variables are editable within the ServiceNow Workspace? What technical or configuration factors cause this difference in behaviour between the two contexts?

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How to show the last 90 days of incidents in the Recent Incidents link (User Widget)? Question:

The requirement is to display incidents from the last 90 days in the Recent Incidents link within the Record Information contextual side panel of the User widget.Currently, the OOTB (Out of the Box) configuration shows incidents from the last 7 days....

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Only-read role for workspace and itil role for employee center in the same role

Hello, I'm trying to customize a role in my Service Now, but I'm not getting it.I need two different roles in the same role. I need some peple can only read Incidents or Request, not can edit them in the Workspace, but if the go into the Employee Cen...

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Certification for AIOps

Except CSA, what else if I need to deploy / implement and support AIOps.

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