How to remove chat icon from ESC portal?

[Uzmine1]

Hi Experts,

How to remove chat icon on esc portal, I made 'ESC Chat' active false on 'sp_agent_chat_config_list'  but it is still appearing on esc portal.  I don't see that on ' Page designer ' generally we find  in bottom of the page. 

[Ankit Rawat]

Hi @Uzmine1 ,

Open Service Portal > Agent Chat (table name = sp_agent_chat_config). And then check portal field , if the field contains Employee Center, deactivate those records.

Please mark this Helpful, if it helps.

Regards

Ankit

[Uzmine1]

Hi Ankit,

Thank you for your time answering my post, I tried that option but didn't work. any other way to complete this?

[Ankit Rawat · Accepted solution]

 By default there are 2 records, you need to deactivate both of them.

Please mark helpful, if it helps.

Regards 

Ankit.

[Esteban N]

Hello!

That method doesn't seem to work in Australia. Instead, what worked for me, was to append the Employee Center portal sys id to the "com.glide.service_portal.exclude_chat_portal_list" system property.

Regards.