ServiceNow Community

Inbound Actions

What is the expected behaviour for inbound actions only opening one ticket even if two email addresses are present in 'To' of same email or can create 2 records.I have 2 inbounds created for two different tables in my instance having their correspond...

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Resolved! How to Group Alerts with a Different Correlation Rules Without Reopening Closed Events

Hello, I have a question regarding the behavior of Alert Correlation Rules in Event Management. After grouping alerts with an Alert Correlation Rule, I cleared the event and closed the alert. Later, when I tried to group alerts using a different Aler...

Question

Resolved! Adding a clickable Link/URL to a VTB Card

Hello, is there any chance to add (clickable) links to a description or comment of a card? Right now any comment added to a card is simply displayed as text. Since we use a lot of external resources via links on google drive it would be great to be a...

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User Experience and Design
Visual Task Boards (VTB)

How smart assessment trigger control attestation status?

Hello everyone, I'm trying to find what rule, flow or script is responsible for change the control status to compliance/nom-compliance. In the moment i'm using smart assessment as control attestation. I alredy look in Business Rules, flows and scrip...

Question

does sam_integrator role gives all privileges to user to create and run integrations ,other scripts.

if we assign sam_integrator role to any user, does the user will have all rights to create and set up integration profiles, Auth profiles, and run integration scripts, jobs etc...

Question

Resolved! Dynamic filter help

I need to be able to filter a list by department that will pull all records associated to the user's department PARENT (the division). I've created a dynamic filter that calls a script include. The function I'm calling:getDivision: function(user) { ...

Question

How to pass parameter to a function in Mobile

Dear all, I am currently displaying all the record producers on a List screen in a Mobile application.When a record is tapped, I want to navigate to the corresponding ESC record using the following format:I can manage by creating a tap function and u...

Question

Step-by-Step Guide to Contributing to Hacktoberfest Level 1 Code Snippets

In this article, I’ll walk you through a step-by-step process to successfully contribute to a Hacktoberfest Level 1 Code Snippet project. 里 All you need is: A GitHub accountSome creative ideas And your enthusiasm to contribute and grow together Step...

Article

Business Stakeholder Role Able to View in Service Operations Workspace

Hi Can someone with a Business Stakeholder role/license view tickets and tasks from Service Operations Workspace. Thank you

Question

MS SQL discovery cerdentials

Hi Team, Can anyone tell what credentials to be setup for discovering MS SQL DB instances . The DB Account are Windows Authenticated based . We have Windows Service Account . So what has to be set up specifically for MS SQL piece ? or do we not need...

Question

Removing Awaiting Acceptance in HR Case

Has anyone successfully remove the Awaiting Acceptance State in an HR case?What i'm trying to achieve is set the state of the ticket to Closed Complete from Work in Progress when the Closed Complete button (UI action) is clicked.In the "sf_state_flow...

Question

How to block local logins and allow only SSO user logins in ServiceNow? -- Part1

Hello Everyone! Here I have demostrated how can you configure the Adaptive Authentication policy to allow the sso user logins and block the local logins via two different approaches and both these approaches are available in the Servicenow out of b...

Article

Issue with CWM Space Access Request

When a cwm task is assigned to a user who is not part of the space, a notification is sent to space owner to grant or deny access (OOB). When clicked on grant, a email is sent to ServiceNow and there is flow "Email Flow for Approve CWM Space Access R...

Question

Make visible variable which is outside of var set

Hello guys, I got stuck with the catalog client script. I have var set with specific variable 1 which i want to be shown on catalog item.However visiblity of this variable depends on select box which is in var set 2. UI policy in catalog item didnt ...

Question

Webinar Series: CRM for the AI Era - Episode 4 - Crush Quotas with Quotes that Close

Legacy CRM was supposed to make life easier. Instead, we got a meltdown Excited to share a 4-part series showing how AI can finally deliver on the promise of CRM. Here is Episode 4 of this series: "Crush Quotas with Quotes that Close" About ...

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