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I want to fetch Impact value in the residual assessment for the script

In Residual assessment we need to write a script that uses impact and likelihood values, but we get aggegrated inherent score as variable how can i fetch the value (or factor value) for each impact or likelihood in residual assessment to get that in ...

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Need help with integration hub

I want to do a ebonding between two ServiceNow instances.What i want to achieve is below.I want to do it through token based when an incident gets created/updated it should also update in the 2nd instance.Also for this i want to use auth-token instea...

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What’s the FSM Plugin?

Helloi I see alot of FSM plugins can someone tell me what’s the latest parent plugin?

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Cant access my CAD delta exam

Hi,I merge my two account sometimes last year and i have both my CSA and CAD certification. Now trying to do the delta exams but only found the CSA. How do I get help to access the CAD.thank you

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Calling All WFD Professionals to Share your Expertise with ServiceNow!!

Are you working with data and application integrations in your current role? Whether you configure integrations, connections to systems, manage APIs and credentials, build workflows or oversee data security and transformation, your experience is i...

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How to configure related lists within CWM record

Hello! We are looking to add more related list item into the side panel that shows CWM records.We have tried configuring related list for CWM records but that doesn't seem to take effect.Any help would be greatly appreciatedThank you!

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Are you working with data and application integrations in your current role?

Whether you configure integrations, connections to systems, manage APIs and credentials, build workflows or oversee data security and transformation, your experience is invaluable. The ServiceNow Product Lab team is running a short screener to ide...

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Incident mentions & change notifications in bell icon open in CSM/FSM workspace by default

Hi All,When my name is mentioned in Work Notes or Additional Comments on Incidents or Changes, I receive a notification via the bell icon. However, when I click on the notification, it redirects me by default to the CSM/FSM Workspace.I would like the...

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CSM Configurable Workspace

How to use twilio spoke to call a user.

Trying to get a way to create a customized message to be used when calling a user from the action. since im using flow designer i have a catalog item triggering this call that pulls in the incident variables at the start. The TwiML Instructions URL i...

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Problem with ServiceNow studio

What to do in this situation?

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Cohesity in SAM Pro

Hi team, I am currently working on loading Cohesity DataProtect into ServiceNow SAM Pro. I understand that this product requires custom license metrics, and I wanted to check if there are any additional prerequisites or integrations needed to obtain ...

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mte

can't create a catalog item using REST API

Hi @Ankur Bawiskar I'm trying to submit a request using Postman with the API and payload below, but it's generating a cart ID instead of a request number. I've followed your instructions in the old post. Post : https://dev.service-now.com/api/sn_sc/s...

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Toggle or format Journal field in backend

Hello everyone,I have an requirement to add a show less /show more to journal fields (worknotes/comments).Is it possible to render the journal fields as on service portal it can be achieved via service portal widget but i don't know how to achieve it...

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Learning Service now

Sorry, I'm learning service now, in the past, only I was created tickets but I want learn more about service now, how can I learn more? Any suggestions?

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Reset the AD password and send it to the user from flow designer

Hello, I have a requirement to reset the AD password and send it to the user using one password from the flow designer in servicenow. I see in flow designer we have option to reset the password. 1. What I need to pass in the Password field?2. Can we...

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