how to create process flow formatter to incident table

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CWM FAQs and Tips

In this article you'll find a running list of our most frequent FAQs and Tips for using and implementing CWM. Feel free to add your own tips in the comments or ask a question!The following information is based on the May 2024 store release of CWM.   ...

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Change link of Attach knowledge in Service Operations Workspace

Currently the Attach Option in Agent Assist adds a link of Knowledge Article in additional comments which is redirected to Backend.We want to change the redirection view of this link.Please suggest a way to achieve this.

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Merging 2different notifications from 2 different tables

Hi, can we megre 2 different notifications from 2 different tables which is child table of table

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Virtual Agent Issue

 The first picture is of Virtual agent in PROD and in second picture is of DEV, i added in fallback topic in custom fallback topic field in DEV, but when it moved to prod the UI is different and don't have custom fallback topic field, does anyone has...

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Can we create New Footer in the Same ESC portal only for certain pages

Hi,Can we create New custom or two different Footer in the Same ESC portal only for certain pagesif yes, can you guide me the stepsthankyou

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A comunidade ServiceNow em Portugal

Olá Malta!O meou nome é Kamil e queria encontrar alguns pares quem trabalham com esta plataforma.Partilhamos conhecimento, desafios e conquistas. Colaborarmos e mostrarmos a força da nossa comunidade.  Tens algum fu-ck up, lesson learned ou alguma ou...

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• Portugal
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User list is not showing in filter option and selected user names are blank

Hello Everyone,  Has anyone experienced with the same issue as the user list is not showing in filter options, even the selected user names show as (empty) in the list? Please refer the screenshots attached.I have tried to resolve this issue by deact...

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Not creating expense lines for project when the time card is approved.

Not creating expense lines for projects when the time card is approved and the expense lines are creating only for project tasks. Checked the system property 'glide.cost_mgmt.process_task_top_task' and the value is true.

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Unable to access developer instance

Hi, I am getting mfa error each time when I am trying to login  

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[Flow Designer] Approval Names are showing even its not supported

Hi,  I saw some questions that were posted (How to display approvers in Flow Designer stages - ServiceNow Community) before that approval names are not supported in the flow designerFor some reason in our instance, it showed up again. Do you have any...

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Time Cards vs. Time Worked in SPM – Looking for Feedback

Hi everyone,I think I’ve finally wrapped my head around how Time Worked functions. As I understand it, the idea is that an individual user manually enters the time spent on a specific task or record, and when the entry is saved, a corresponding task_...

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SW. Normalization result arent written back in the SW.installation table

Hello Guys,i have a strange situation in the SW. installation table.a lot of software install, are normally normalized that the corresponding discovery models maps to a Software modell, however in the software install table, the results arent written...

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• discovery models
• normalizatiion
• Software Installation and Removal

Localization of Smart Assessment

Hi, Any guides/articles on how to translate smart assessments? @Alex Coope - SN 

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Inbound Integration - oAuth Application User unable to find user I created

Hello,  I created a user for my Ardoq integration oAuth integration. However, when I navigate to System OAuth > Inbound Integration. Click New Integration. I attempt to look up the user I created in the "oauth application user" I'm unable to find it....

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