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Owner showing as not available even though its present in the records

Hi,I have a scenario where i have two list collector catalog variables, Servers and Applications. Servers variable is pointing to cmdb_ci_server, while applications variable is pointing to the cmdb_ci_appl tables. Servers selection should autopopulat...

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Changes to Choice Labels Not Captured in Update Set

Hi,I’m updating labels of some choices of a field ( via sys_choice), but these changes aren’t captured in the update set.Tried using "Add to Update Set" got: "Record(s) cannot be added to update set." Is there a way to include these changes in the u...

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Flow Designer - REST Step | how to pass a token from script step to the REST Step.

Hi, due to different requirements on the body I need to query the token in a script step before the rest step.The token I get is currently still in the log.Now I have problems to pass the token to the rest step.The token uses a connection alias and i...

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Populate the catalog variable with User personal Detail

Hi, I have an issue with the User table where we have an Access Control List (ACL) defined for the Personal Detail section. This ACL specifies two roles that are required for accessing certain information. I also have a catalog item that includes use...

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Add cc mail address in notification

Hi Team, I Have created mail script to pass cc mail id address in my notification; I have below script in mail script it does not work.(function runMailScript(current, template, email, email_action, event) {var ritm = current.request_item;if (!ritm) ...

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Hacktoberfest 2025: Building with ServiceNow, Giving with Hack4Good

It’s almost here! The air is getting crisp, and our keyboards are getting ready. Hacktoberfest is back, and this year is special. CALLING THE ENTIRE SERVICENOW BUILDER COMMUNITY! This marks the 9th year that the ServiceNow community has part...

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Digital product Release - ProductRelease testing and associated info on SN itself not by integrating

Dear All- I understand the core functionalities that Digital Product Release offers during the testing phase of product development—such as task creation, integrations, policy association, and GRC integration.However, I’m specifically looking for a s...

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Now Mobile Activity Stream – change “Additional comments” placeholder text when state = Resolved (Mo

Hi,I’m using the Activity Stream record screen segment in Now Mobile for end-user comments. The input at the bottom shows the default placeholder “Type your comments here”. The issue: when a case is in the Resolved state, end users often write “Thank...

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Resolved! Flow Designer Question List Control Variable for Approval of the Owner of Application

Hi,I have a scenario where i have two list collector catalog variables, Servers and Applications. Servers variable is pointing to cmdb_ci_server, while applications variable is pointing to the cmdb_ci_appl tables. Servers selection should autopopulat...

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Risk Heatmap component-UI builder

Hi All, Im new to UI builder , I have one doubt on how to create heatmap using ui builder The above are the images from the OOTB workspace, For some requirement I need to built the same in some other workspace.But Im not able to find this component i...

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Muting Scan Findings

Hi There, I'm looking for the best way to mute scan findings based on the state of the asset in the alm asset table. I'm getting a list of 1800 Stale VM's consuming Licenses on Laptops and I have a break down of their states from comparing the list t...

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Field decorator on workspace

I'm not able to hide field decorator created on 'Action assignment' table for a field onChange. How can we hide it onChange?

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UI action to copy field values from another Table into a Form without saving

Hi Team,How to copy field values from the incident table to the RITM without saving using the Workspace UI action button.I need to copy attachments using the same UI action. Thanks,Anil!

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Duplicates of Fibre Channel Port[cmdb_ci_fc_port] cis are creating

We are seeing ServiceNow discovery is creating duplicates of Fibre Channel Port[cmdb_ci_fc_port] CIs. Instead of updating existing CIs still its creating new Cis. There is no changes did in IRE rules. How to restrict this.

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How to prevent deduplication Task creation for a specific serial number and state

Hi Team, We have a requirement to prevent the deduplication Task creation for a specific serial numbers , also for specific state. because currently tasks are created even for retired Cis. how to write the rule for this exclusion? Regards,Saranya

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