Now Mobile Activity Stream – change “Additional comments” placeholder text when state = Resolved (Mo

[kenny-taylo]

Hi,

I’m using the Activity Stream record screen segment in Now Mobile for end-user comments. The input at the bottom shows the default placeholder “Type your comments here”. 
The issue: when a case is in the Resolved state, end users often write “Thank you,” which reopens the case unintentionally. 

What I’d like to do is:

• Keep the default placeholder text “Type your comments here” when the case is not resolved.

• Show a different placeholder when the case is resolved, e.g.:
  “If you comment , the case will reopen.”

  

[RaghavSh]

@kenny-taylo If you go to "sys_sg_activity_stream_screen" table and open any activity record , you will see the only option present is to either enable or disable worknotes, comments and attachments. You will not be able to control it on mobile.

Your next ask is to show different placeholder, since there is no option to code here, this would also not be possible.

Workaround:

You can disable worknotes/comments addition from activities tab and create a new button  to add comments on "details" tab ( you might already have it as well, OOB it is present on incident screen). You can control the visibility of the comments button on basis of states.

Other thing which you can try here is ACL restriction on comments for resolved state, it will restrict comments addition on web and mobile both, bit you need to try how it behaves on mobile.

Unfortunately, there is no direct way to do this from activities screen.

Please mark the answer correct/helpful accordingly.