ServiceNow Community

Phishing Email Identification from Shared Mailbox – OOB or Custom Integration Options?

Hi Experts,I would like to understand if there is any OOB or recommended custom integration approach in ServiceNow Security Operations to identify phishing emails from a shared/group mailbox.Scenario:The security team maintains a single shared mailbo...

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Unable to Fetch MCP Tools When Adding MCP Tool to AI Agent

Hello Community, We are working on a use case where one ServiceNow instance functions as the MCP server and another as the MCP client. On the MCP server instance, we configured both the default QuickStart MCP Server and a custom MCP server through th...

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I’m not able to submit a catalog item request in Workspace

I’m not able to submit a catalog item request in Workspace. When I click the Submit button on the catalog item request page, nothing happens and the page stays the same. Does anyone know what might be missing or causing this? I’m using the OOB Catalo...

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New Data Model Navigator plugin released

Hi CMDB experts,I am glad to see that ServiceNow has now an option to see data model metadata from one navigator.As we have created our own application, where we register more metadata attributes that are (for us) important, like fields for Governanc...

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Resolved! Request Catalog Item - Automation

Hi community, I've been dedicating significant time to our Virtual Agent and have encountered a challenge related to catalog items utilizing Client scripts and UI actions. For each item, I've created specific topics, but this approach seems less main...

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Help - custom SNMP walk to pull serial number for OpenGear Management Controller

I've been working on trying to pull the serial number for OpenGear management controllers for too awful long! Any assistance would be greatly appreciated! I'm already discovering the devices with the only issue of not returning the serial number. ...

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Multiple Versions

Can we display image dynamically with in the variable set?

Hello,I've a requirement to display the image with in the variable set popup. We have a catalog item with variable set. User is going to add the rows by populating some variables data (ex variable is 'part') . When the user selected the part variable...

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CMDB Health Micro-Certification Simulator (Available on Now Learning)

This simulator, part of the CMDB Fundamentals course on Now Learning, will assess your understanding of working with the CMDB Health Dashboard, various scorecards, metrics, duplicate CIs, CI reclassification, Query Builder, and remediation.Please use...

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D3 chart

Has anyone worked with D3 charts in ServiceNow? I’d like to understand how to implement and use them on the widgets.

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Flow designer xanadu version

I am seeking assistance with configuring a Flow Designer workflow. The goal is to route approval requests to different groups based on the application selected from a catalog item.I have implemented an IF condition, and it successfully routes one spe...

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Now Assist Skills for potential gaps - Knowledge Gap - Not listing any data

After enabling the Knowledge GAP Now Assist Skill, the expected knowledge gaps are not appearing in the Knowledge Center under Insights. Despite successful activation of the feature, no data or insights are being displayed in the interface where know...

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Blocking Employee Center for certain users

How can I prevent certain users (based on their roles) from accessing the employee center? I can redirect to /sp or the SOW easily enough, but that doesn't prevent the user from simply changing the url to /esc. I want to prevent them from accessing /...

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How to display RITMs while using Enhanced Requests Experience?

Hi all, I am currently trying to implement the Enhanced Requests Experience in Employee Center. I would like for the "my requests" page (ec_requests) to only show RITMs and not requests, something which I had already accomplished using the older vers...

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Resolved! Help with onLoad modal in catalog client script

I have a requirement to have a modal on load to present a message to the requester when they load a catalog item. Most times they are likely going to select the positive option and want to proceed, however I need to cover the chance that they don't w...

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Indicator not working for dashboard

I am working on creating a dashboard where I am using an indicator as the data source. I applied a breakdown on the Item Category field to filter data for a specific category so that the indicator can pull all ticket data for items that fall under th...

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