ServiceNow Community

Building Services for the 1st Time Lessons Learned

All - Soon our company is undergoing a zBoot, and we'll be re-launching our platform free from customization and with SN Discovery. What are the best practices to building out App/Business/Tech services since we've never done them before? The good ne...

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What's the best way to cancel 5000 RITM tickets + Flow Execution?

Hi everyone, our catalog form is using Flow Designer instead of Workflow when creating RITM/SCTASK tickets. Now, we have 5,000+ invalid RITM tickets that we need to cancel, along with their flow executions. I just want to ask what the best way is to ...

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‌📣‌ We Want to Hear From You — Speak at the upcoming Winnipeg SNUG

We're putting together the agenda for our upcoming Winnipeg SNUG and we'd love to feature you! We're looking for ServiceNow customers who are willing to share their real-world experiences in a short session (typically 15–30 minutes) on any topic near...

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Attachment side panel visibility in csm

Hi All, In CSM workspace while attachment Open from related list the attachment not showing in side panel.only .png jpg files showing not all how to configure if we want to show.

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Notification update

I have a development story for notification updation. the current script is //Fetching approval records that are in request state and approval user is inactive.var approverGR = new GlideRecord('sysapproval_approver');var encodedQuery = 'state=request...

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Resolved! Scripted Approvals via Flow Action

Hello, I have a need to generate approvals via a script in a custom flow action so I can pass custom inputs into a notification without triggering the OOB "approval.inserted" event. For this I have basically recreated the "Ask for Approvals" flow act...

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Cloning lower instance from production

Hi Community, The requirement is to not bring data records such as Incident, Problem and Change on the lower Instance but to bring the configurations related Incident, Problem and Change. Please let me know how to achieve this requirement. Do I need ...

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AWS ServicemanagementConnector Dashboard

Hi We recently noticed that our AWS ServiceManagementConnector Dashboard does not show any widgets. Can anyone advise on how or where to find these widgets as I have checked in the existing widgets and could not find anything relating to AWS config....

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View Reports on a Dashboard and Dashboards using a Report

In the Performance Analytics & Reporting Office Hours on July 23rd, we discussed different ways to query data from multiple tables, including Dot Walking, Related List Conditions, and Database Views. One of the use cases reviewed was pulling data fro...

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Dashboard
Multiple Versions
Reporting

Need to translate a form? - check this

This is a brand-new prototype artifact, on the medium to hard level of complexity. When I first started dabbling with translations in the platform (over 12 years ago now) I actually thought that field labels and choices were the easiest of the area...

Article

AI Search in ESC

In Zurich, we have enabled the AI search for esc portal for 1 of our customers.The search application and search profile used is OOTB esc related.The search sources is mapped. The navigation tabs are present OOTB at the configuration level.The table...

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How to add Images to the incident created by record producer catalog item.

I added images to the description, and the users select the choice option in product variable, but when user selects a product, the related image also should be added to the incident created using record producer.

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Service Catalog

App Instance Not Working

We are experiencing issues with the App instance. The application is not functioning as expected and is blocking normal operations. Requesting investigation and resolution.

Question
We are experiencing issues with the AP instance. The application is not functioning as expected and is blocking normal operations. Requesting investigation and resolution.

📣 Central Repository for ServiceNow Tester / QA Job Openings (2–10 Years Experience) 📣

Central Repository for ServiceNow Tester / QA Job Openings (2–10 Years Experience) Hello ServiceNow Community! With the continued expansion of the ServiceNow platform across ITSM, CSM, HRSD, SecOps, IRM/GRC, and custom application development, the n...

Article

Weighted answers for a survey in ITSM

Hi all, We would like to use weighted answers to calculate scores for answers on a Survey created in the Survey Designer. We know it can be done using assessments, but these are more difficult to create and manage. Has anybody managed to set up surve...

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