ServiceNow Community

Is it a best practise to create relationship table between Asset and cmdb_ci_sim_card?

Hi Community,I’ve enabled the CMDB CI SIM Card plugin to track SIM cards.To associate SIM cards with assets, I added a reference field on the Asset [alm_asset] form that points to CMDB CI – SIM Card [cmdb_ci_sim_card].This works from a data perspecti...

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SNPI Story 3 - Configure Groups for HHD Users - Failed

I have done everything right still i am not able to validate it . infact i deleted everything and again did everything but still i am not able to validate it . only this section is not validating else i have successfully completed everything

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global applications

Which of the following features are available to Global applications? (Choose two.)B.c.D.Automated Test FrameworkSource ControlDelegated DevelopmentFlow Designer

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Issue : Assigned To field is getting auto-cleared on Work Order Tasks

Why is the Assigned To field on Work Order Tasks getting cleared automatically by the system without any manual action? Could this be due to system-driven logic such as Dynamic Scheduling, auto-assignment rules, Business Rules, Flows, or FSM/WFM conf...

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Admin user cannot give other User the admin role because "role snc_high_assurance does not exist"

Hi, Any inputs on this behavior and reliable doumentation on role snc_high_assurance role??

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User unable to approve the requests through outlook mail

When user is trying to approve the request from outlook, He was redirecting to different page. Is there any solution for this. Kindly help on this issue if you have faced earlier .

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Inquiry About Implementing Failover MID Server Cluster for OOTB AD Spoke

Hi, I wanted to reach out and get some insights on an issue we've been encountering with our current MID server setup.Our goal is to create an updated flow that will allow us to leverage multiple MID servers. The issue we're facing is that, on occasi...

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i,Dynamic filter with script include

Hi, Im trying to create a customize dynamic filter using script include that will show only groups that I belongs to without the parents group (the OOB One of my groups dynamic filter includes the parents group). What am I doing wrong? var getMyGroup...

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How to resolve a PDF truncate situation because of some lengthy description in the PDF

When generating a PDF using the Generate PDF UI Action, the preview correctly displays all the expected information. However, the final PDF omits some details. The issue appears to stem from one of the Description field entries, which is quite long a...

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CMDB & MID Server

Hello Community,Can anyone please help me understand the following questions:-1.) On what basis do we decide the number of MID Servers required in a client network, considering that a single MID Server can typically handle around 10,000 CIs under ide...

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Data Foundations

Search source table for sharepoint connector "sn_sp_con_sharepoint_external_search" shows no records

Hi All,Need your help for below issue.We are working on bringing external content from SharePoint using "SharePoint Online Search Connector".We are able to get content of site, drive, permissions and indexing also completed.In index file flow its sh...

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Workday HR Spoke - Looking for field that stores User Login information (last logged in time)

HI, We are trying to integrate Workday with Servicenow using 'Workday HR Spoke'. We would need to pass the Users last login time from Active Directory > Servicenow > Workday, but we would like to understand if there is any field that we can utilize ...

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Cannot set hourly rate for a single user

I have looked around and I found nothing about setting hourly rate for a specific user like I can do for groups and roles. I would like to user this hourly rate in order to calculate costs when this user submits a Time Card. I have already seen that ...

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Recommended Trainings for Enterprise Architecture

Recommended Trainings for Enterprise Architecture (EA) Investing in ServiceNow training and certification drives real results: faster value delivery, higher productivity, lower risk, and quicker adoption. Make learning a priority to get the most fr...

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SNPI Story1 - delete table

Hi , I was doing SNPI Story1 and mistakenly created wrong HHD table, now i want to delte it . how can i do so, not finding any options. I am stuck and unable to validate the task as if i create another HHD table it will create another system names.

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