Google search result not showing favicon

Siddhesh2
Giga Guru

Hello,

 

I have a community portal (which get install with csm plugin) for which the favicon is not showing in google search result. Please check below image.

Siddhesh2_0-1724232042634.png

 

It just shows default icon.

In below link it shows that subdirectory (/sp or /community) is not supported but the same is working for ServiceNow community search result.

https://developers.google.com/search/docs/appearance/favicon-in-search#guidelines

 

Siddhesh2_1-1724232042635.png

 

Did anyone face similar issue?

3 REPLIES 3

Mark Manders
Mega Patron

ServiceNow community is on 'servicenow.com/community' and shows the ServiceNow flavicon you will see on other ServiceNow sites as well. Search for 'servicenow developer' and you will see a different one, because that's on developer.servicenow.com. So the documentation is correct.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

So is there any way to make this work for my community portal?

If you put a custom url on it, you can.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark