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Community activity

Not able to find Guided Self-service module in application navigator

Hi Team,I’ve installed the Guided Self Service plugin in my DEV instance. After activation, I’m unable to find it in the Application Navigator—typing “Guided Self Service” returns no results.Interestingly, in my PDI, the same plugin shows up in the n...

  • Question

Issue with scheduled data import not importing automatically.

A Scheduled Data Import runs successfully when executed manually using Execute Now, but it does not trigger automatically based on the configured schedule. The import is active and scheduled correctly, but no Import Set Runs are created at the schedu...

  • Question

Notify groups in Microsoft Teams channel

This article guides you on sending notifications to groups through Microsoft Teams in their designated channels.Problem Statement : Notify ServiceNowTestChannel group in Teams channel when major incident is proposedPlugins to be installed : Microsoft...

  • Question

Create calendar view report for catalog item

I have to create a calendar view report for a catalog item. The requirements are as follows :When the SCTask(s) are created,Then:The given request should be pushed to have a calendar view and the calendar should be viewable from the SCTask(s)Upon cli...

  • Question

Not able to see Guided Self service in application navigator

Hi Team,I’ve installed the Guided Self Service plugin in my DEV instance. After activation, I’m unable to find it in the Application Navigator—typing “Guided Self Service” returns no results.Interestingly, in my PDI, the same plugin shows up in the n...

  • Question

Recipient is missing in To of a Mail from Zurich Release

Hi SN folks,I'm observing this behavior in my recent Zurich release instance, Scenario: While sending email to a user in Users table, while the user is inactive. But the same is sending in non Zurich release instancesDescription: I'm triggering an em...

  • Question

Help With GlideAjax Reference Qualifier Syntax

I have a client script and script include which im trying to use to narrow down the results available to select from a reference field. So far i have verified it returns the correct data (an array of sysids), but when I check if it sets that data in ...

  • Question

Customise the cmdb relation dependency view

 When configuration item relationships are viewed in the Dependency View, they appear as shown in the attached image, with different relationship types such as:Depends on :: Used byRuns on :: RunsConnects to :: Connected by, etc.However, all the rela...

  • Question

Auto sync KB categories

Auto sync KB categories with taxonomy portal topics in ServiceNow  could you please tell me how to do it

  • Question

Start Microsoft Teams Chat UI Button is not Showing

Hi Team,We have installed the Conversational Integration with Microsoft Teams plugin in our instance to integrate with Microsoft Teams. After installing the plugin some UI actions have been imported in the system with name 'Start Microsoft Teams Chat...

  • Question
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