ServiceNow Community

can't create a catalog item using REST API

Hi @Ankur Bawiskar I'm trying to submit a request using Postman with the API and payload below, but it's generating a cart ID instead of a request number. I've followed your instructions in the old post. Post : https://dev.service-now.com/api/sn_sc/s...

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pa dashboard

Need to create a pa dashboard for average resolution time for incident can anyone help me in this .Thank you

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HR module : Generate document to attach to record HR Case, using a template

Hi, I want to generate a document from a template and attach it to the hr case with flow designer. I've used the oob action but it didn't work, so I've made a custom action. At least I've put the sys id of the template but also it didn't work:(functi...

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OOB Now assist skills not available to execute using execute skill flow action

HiWhy some OOB Now assist skills not available to execute using execute skill flow action. Is there any way to utilise in execute skills action by doing some configurations?

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Copy/Paste Attachments Into Incidents/Forms

Is it possible to configure ServiceNow to be able to copy files and paste them into Incidents, Forms, KBs, Catalog Requests? Instead of having to save an image or file and then attaching.

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CIA attributes- where, how, what

Hello - In a situation where we have CMDB implementation partially compleed and at maturity level 2 and IRM solutions started with analysis phase- I would like to know- what is the strategy to maintain CIA attributes?I understand they are available a...

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Resolved! Stop Time worked field from automatically starting in Workspace (SOW)

I've read plenty of old posts where you can stop the Time worked field from automatically starting on forms via the 'glide.ui.timer.started' system property. However, this does not appear to function on Workspaces. I'm curious if there's a way to ope...

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Transform map Workday

hello All, I am doing workday Integration and pulling the data into HR profile staging table and it is coming correctly,then I have an OOTB transfrom map from HR profile staging to HR profile table.But when the data loads in the staging table , it do...

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Walk-up Experience in ServiceNow

Overview The Walk-up Experience in ServiceNow is a self-service capability that enables users to request IT support in person at physical locations such as help desks, service centers, or kiosks. It also supports remote check-in, allowing users to jo...

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On-call notification preferences globally set

Good day I am introducing on-call scheduling in SOW to our employees. I would like to make the move from our existing scheduling system as smooth as possible. Is there a way to globally set the notification settings for all teams? For now I would li...

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How to map Conversational Integration with Google chat

Hi guys I did the config to add the agent on servicenow. But im not sure where to map the config to awa or the virtual agent. The documentation does not tell you that. https://www.servicenow.com/docs/r/zurich/conversational-interfaces/virtual-agent/...

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Hello :)

Hi Everyone, just posting as I am on my System Administrator journey and eager to explore more about the ServiceNow platform.

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Opening multiple records/tabs from a button in ui builder / workspace

Hello everyone I'm investigating 2 possibilities: Have a button upon multiple selection of related list records, that opens those same records in different tabs in the workspace. (When users click on a related list, it opens the record right away a...

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Multiple Versions
UI Builder : Next Experience

Australia Release brings better Transparency for User Impersonations

Disclaimer – This article is part of a series exploring the new features and capabilities introduced in the Australia release. Since we’re still in the Early Availability (EA) phase, things may change before General Availability (GA). The Australi...

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Extra new tab is added in the dashboard on test instance

Hi Everyone, Extra new tab is added in the dashboard on test instance not in dev instance. We haven't moved any update set or not done anything in dev instance. Please give any suggestions on this.

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