Assist Usage in Subscription Management (including Moveworks Assist)

[Lindsey G-Prada]

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Assist Usage in Subscription Management

Now Assist and Moveworks Assist are measured in assists, drawn from an annual pool at the account level. Subscription Management shows how many you've purchased, how many you've used, and which instances and skills are driving consumption, so you can stay ahead of your entitlement.

THE SHORT VERSION

How assist usage works

⚡  Each skill use is an action, and each action uses a set number of assists.

📅  Your assist pool resets every year on your contract anniversary date.

🚫  Unused assists don't roll over to the next year.

🖥  Production and sub-production instances both count. Demo and eval instances don't.

🤖  As of November 1, 2026, Moveworks Assist counts toward the same meter.

🖥 WHERE TO FIND IT

The Now Assist usage page

Go to Admin > Subscription Management > Subscriptions > Now Assist usage. You'll need the usage_admin, sn_sub_man.admin, or admin role. The page shows:

📦  Account-level summary: total purchased, total used, and available assists

🖥  Instance view: which instances are consuming the most

🧩  Skill breakdown: actions, assist ratio, and total assists per skill. Moveworks skills appear with an "MW" prefix.

📈  Usage trends: daily and monthly history to support forecasting

💡 GOOD TO KNOW

Keep your numbers accurate

Keep every instance up to date

Assists are pooled across your account, so mixed versions can cause inaccurate totals. Check KB2704710 for the minimum versions.

Testing uses real assists

Dev and test usage draws from the same pool as production, and update sets don't carry usage over.

Moveworks Assist needs setup to appear

Upgrade to the required patch, verify your Primary ServiceNow Instance in Moveworks Setup, and make sure federated_id is populated. Usage counts either way. These steps give you visibility.

Need daily, feature-level detail?

Subscription Management shows account-level totals for entitlement planning. For day-by-day counts within an instance, use the Now Assist Control Panel.

ASSIST USAGE

Monitor and manage Now Assist usage

How to Monitor and Manage Now Assist Usage in Subscription Management

Where to find Now Assist usage in Subscription Management, how to read it, and answers to frequently asked questions.

Read article →

How Now Assist Usage Is Calculated: The 365-Day Burn-Down Model (KB2704710)

How your annual assist pool draws down and resets on your contract anniversary, who the model applies to, and required version updates.

Read KB article →

Moveworks Assist in Subscription Management: Rollout Timeline, Customer Actions & FAQ

What changes on November 1, 2026, the three steps to see Moveworks Assist usage in Subscription Management, and answers to common questions.

Read KB article →

Tracking Now Assist Usage: Measuring ROI and Adoption (Zurich and Australia)

The updated guide to Now Assist Analytics dashboards and how Subscription Management shows usage across all your instances.

Read article →

RESOURCES

Helpful Now Assist Resources

Getting Started with Now Assist: A Complete Setup Guide for New Instances

Step-by-step setup, from confirming your platform version to activating and testing your first Now Assist skill.

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A 6-Step Framework for Now Assist Consumption Forecasting

A structured way to plan assist consumption, from your entitlement baseline and dev/test buffers to modeling growth over time.

Read article →

Modifying Now Assist Record Summarization with Custom Fields

An upgrade-safe way to add your organization's custom fields to Now Assist summaries by copying and configuring the out-of-box skill.

Read article →

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EVENT RECORDINGS

Watch related sessions

Platform Academy: How to Monitor and Manage Now Assist Usage

February 3, 2026

▶ Watch recording