Inbound Email Action category overridden in Domain Separated instance

Hi All, I am working on Inbound Email Actions in a domain-separated ServiceNow instance and facing an issue with category being overridden. IssueWhen an email is sent by a user belonging to the custom domain, the incident is created in the correct do...

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Form view

Hello! I want to add image to the top of the page (see below). The form below is on a custom table. The url to this form is:https://testdev.service-now.com/acc?id=form&table=y_xxx_acc_source_option&sys_id=0248a1d593fd72502d91b13e1dba10d3>&sysparm_vie...

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Learning instance for servicenow Administration fundamentals Yokohama

I completed ServiceNow Administration fundamentals trainer led course couple of months ago. I am preparing for the exam now, but the lab instance of the same doesnt seems to work. I can use PDI, but it doesnt match what's mentioned in Inkling book.I ...

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my servicenow instance is not waking up from hibernation

my develoepr instance: dev323543 was used actively and also used yesterday. however when i am trying to wake it up now, it is showing waking up and it has been almost 3 hours. I have re-logged in and the issue is still the same. please help

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Script Includes: provide use case to understand !!

Hi all,I'm trying to understand difference between script include and client ajax. Script include is for server side calling of same script and glideajax is similiar to script include but used to call this script on client scripts. Is my understandin...

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Article [3] : Understanding ServiceNow Scripting: Learning Through CAD Questions

The purpose of learning is not just to get the right answer, but to explore and understand things deeply. While preparing for the CAD certification, I came across a few interesting scripting questions. Instead of just getting the answers, I decided t...

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Bad Request – This combination of host and port requires TLS

My instance: dev355867Error: Bad Request – This combination of host and port requires TLS

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i am trying to create a table but in the fields opton not getting to enter field name type box

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System administrator Interested

I passed CSA, now i want to shift my career to service now from IT service delivery, can anyone suggest me what to do next

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CSA Question

When testing a catalog item, having a manager approval flows, which of these best practices would youfollow? (Choose three.)A. Make sure the latest flows are activated.B. Use the instance Incognito setting to quickly toggle between requester and appr...

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Resolving 'This Scope Is Already Taken by Another Application' Error in ServiceNow

The Problem: When creating a new application in ServiceNow, you might encounter the following error: "Your app encountered an unexpected error while being created. Details: Failed to create templated object, details: This scope is already taken by an...

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AI Voice Agents Are Here: Autonomous Service That Delights

We're excited to announce that AI Voice Agents are now live on the Now Platform!   AI Voice Agents bring natural, human-like conversations to your customer and employee experiences—answering questions, resolving issues, and completing tasks through v...

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Big News: CIS – Data Foundations Exam Is Now Free – Here’s Everything You Need to Know

From December 15, 2025, to June 30, 2026, the CIS – Data Foundations exam will be offered free of cost for the first attempt.This removes the biggest concern many professionals had — the cost. If you already purchased the exam earlier, you can: Rais...

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Comparing a user's department against the current Business Owning BU or Platform of a business app

In the Service Catalogue, I'm trying to create a new catalogue item for maintaining a business application. The requirement is that if the user proposes a change to the Business Owner then check the 'Department' field on the new owner's User record.I...

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User sysid is printed in worknotes journal

Hi Everyone,Below is the screenshot of "ask for approval" action of flow designer, i am adding journal in work notes field..Which is working fine, but at the end its printing sysid of the user who is rejected/approved it in the work notes.Instead i w...

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