Smart assessment for BIA

Hello,I am trying setting up an RTO Smart assessment for BIA template (and utilising demo data subflows).When I get to Automations and attempt to set up an action in "then", I am seeing a dropdown of actual approved BIAs rather than what I am seeing ...

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Are there any scheduled jobs or anything that would make Request (sc_request) records inactive?

We found that the state of Approval records related to Request records are being changed from requested to not_required and we thought that this may be due to the Request records being changed by the system to inactive for some reason. Upon further i...

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how to add New button in right hand side (in three dot) of KB_ view page in sow, as shown in image

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ValListener does not exist warning in Logs

Greetings Devs!I would like to ask what does this warning mean when I use an action even the OOTB ones in our Playbook:ValListener(Manual Activity.XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX./end.record) requesting Manual Activity.XXXXXXXX-XXXX-XXXX-XXXX-XX...

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• Playbook

From where we find the "copy link" code which shown in sow kb view page

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CAD Exam Registration

Hi allI am planning to give the CAD exam soon. For me, it is showing 300 Learning Credits/3̶0̶0̶ 150 USD after the voucher is applied. My question is: Can I use the Learning Credits to register for the exam. After the company voucher was applied, the...

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Client Script Error

I am getting below error when submitting the catalog item request on the RITM Page on the requested for field. onChange script error: TypeError: Cannot read properties of undefined (reading 'process') function(control, oldValue, newValue, isLoading) ...

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How to do both automatic Common Control updates (Reliant Entity Type) AND auto control generation?

Is there a way of doing both automatic Common Control updates (Reliant Entity Type) AND automatic control generation?When creating Common Controls, why don’t I see the desired “Reliant Entity Type” when adding using “Reliant Entity Type”?Do I have to...

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How do you know which model is being used?

Hello, We are using Now Assist with a BYOK setup, where we initially deployed 2 OpenAI models:- gpt_small- gpt_largeThis works fine when we test our Virtual Agent with Now Assist.How do we know however whether Now Assist is using either the gpt_small...

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How to select multiple options in a list

Hi,My requirement is to have ability to select multiple options in a List of SIDs affected variable. Currently I am able to select only one value at a time. Kindly help.    RegardsSuman P. 

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How to Create a Dynamic Monthly Scheduled Incident Report 21st Previous Month to 20th Current Month

Hi Community,I am working on a requirement to create a dynamic monthly scheduled report for Incidents.Requirement:The report should include incidents created from the 21st of the previous month till the 20th of the current month.Example:Report genera...

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How can we add a Description column under My Requests that is visible on the ServiceNow portal?

 As shown in the screenshot, only the Request Number, State, and Updated columns are currently visible under My Requests.  

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SG Workspace

Hi everyone, I would like to add new CMDB contexts and classes to the SG workspace "search-and-explore" page.After a fair bit of searching I ended up in the sn_data_model_nav_model_context table(s) however, I am unable to get anything new to show in ...

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Tracking email open/read count via mailto: link in a Service Portal widget

I have a Service Portal widget that includes a share icon. When clicked, it opens the user's default email client (Outlook) via a mailto: link with a pre-filled subject and body. Recipients are not predefined — the sender manually adds them in Outloo...

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