Unable to find Help Text in dictionary override

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Servicenow assistance : raise query(case) through service now university help center

Recently, while scrolling through the community, I came across a question where a user was facing an issue related to ServiceNow certifications. Initially, the user had created their ServiceNow account using their company email address and completed ...

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query business rule

Hi Team,I need to write a Query Business Rule where the short description contains "test12334", and only members of two groups (Group A and Group B) should be able to see those tickets in the list view in the catalog task. Could you please provide th...

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Add Custom Attribute Mapping in Jamf SG Connector

We are using the OOB Jamf SG connector to synchronize computer records from Jamf into ServiceNow.We have a requirement to ingest additional attributes that are not mapped by default. For example:general.remote_management.managedsecurity.firewall_enab...

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Has anyone did integrated servicenow with onetrust ?

Has anyone did integrated servicenow with onetrust ?

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Activity Stream displaying email subject in English despite French translated notifications

Hi everyone,My client wants a fully French Workspace experience. We've managed to translate almost everything, but we're stuck on one specific point: the Activity Stream.When an email is received, it appears in the activity stream with the original E...

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• Change Management
• Incident Communication Management
• Incident Management
• Release Management
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The instance was recycled, but I logged in and used it just yesterday.

The instance disappeared.

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Flow Designer Cross Scope Access Error Scope does not have write access to sn_hr_le in Else Rejected

Hi Team,I am currently working on an Employee Offboarding Flow in Flow Designer (HRSD module). The flow is triggered when an offboarding request is submitted and follows an approval process.The Approved branch is working as expected, including record...

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• Human Resources Service Delivery

How to change the landing page of resolver view in servicenow

Team Currently our landing page of resolver team members are "My Service Dashboard" which will list the different type of tickets assigned to me and my groups.Now we have configured a separate dashboard with different type of reports in it and we hav...

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Virtual Agent - Survey is not getting triggered if the live agent is not accepting the interaction

Hi Team, Configured the survey on post chat condition, however in case of 1. agents not logged in - system is triggering the survey2. agents logged in system and available but not accepted the chat interaction - in this case system is not sending any...

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• survey
• Survey Management

can someone teach me data modeling in terms of cmdb

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Service Portal Configuration from ui builder

Hi All, while creating a Portal using UI Builder (Now Experience / Portal App Shell) and I’m stuck trying to update the top navigation items.In my portal header, I see three items: Menu 1, Menu 2, and Direct action. When I open the dropdowns, I only ...

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Employee form for Universal Task

Hello,I'm trying to setup Universal Task and my use case is to create a universal task for an employee to collect some details when a catalog item is submitted.When I try to create an employee form (after creating a "Universal Task Configuration" of ...

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Are you actually using keywords / meta / tags in a structured way?

Hey! I’m a bit confused about the whole metadata / keywords / tags topic in ServiceNow KM.In different videos and material I see things like “Use meta and tags on knowledge articles for relevancy. AI Search utilizes meta and tags for relevance.” Soun...

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Licensing Clarification – CSM Portal-Only Customers (B2B Model)

 Hi Community, We are using the CSM & ITSM suite and operate a B2B model where we act as an intermediary between two customers — one at the source side and one at the destination side — and earn a commission for facilitating the service. We plan to u...

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