ServiceNow Community

Hide 'Start Twilio' button on servcie operation workspace

Hello @all , I want to hide 'start twilio' action from service operation workspace in collaborate tab,Does anyone have worked on this or have any idea will be helpfull,Thank you

Question

Enable Agent Notifications for End-User Email Replies

Hi, When the “Opened for” (end user) responds to an email on an existing ticket, the reply is successfully received in the email thread and is visible in the Activity section. However, the assigned agent does not receive any notification for these re...

Question

Database information storage details

Hi Experts,Need help regarding database storege tables I have below types of Databases and instances MSSQL DB(OnPrem) / MSSQL DB INSTANCE (OnPrem)AZURE SQL DB / AZURE SQL DB MANGED INSTANCE AZURE POSTGRE SQL / AZURE POSTGRE MANAGED INSTACE We don't h...

Question

Mega Menu in the Employee Center

Hello All,Earlier when I created the topics in the mega menu, they were placed on the top of the main page but now I see we have "Navigation style" field (Advanced Portal Navigation) which asks for Top and side view. With side selection the mega menu...

Question

Redirect form one record producer to another

Hey All,I want to implement a functionality where the submission one record producer will redirect you to another record producer, how to achieve it?

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How to pass account value to record producer when clicked on Create Case using case type selector?

We have Create Case button in Account table. We allow user to create case from Account record by clicking on Create Case button which displays the Case Type Selector page that displays the record producers of all case types. When user selects any one...

Question

Need help to create an AI Agent

I'm looking for some reference video/documentation related to AI Agent.. If we are using AI Agent, then NOW ASSIST button will be visible at the right top of the page, so when we clicked on it.. a chatbox will open "" when user searchs for something...

Question

HRSD – Guidance Required to Import Data from Cloud Instance to On Prem Instance

Hello Everyone, We are looking for guidance on the recommended and supported approach to import HRSD data (Foundational and Configuration data) from a ServiceNow Cloud (SaaS) instance to an On Premise ServiceNow instance. Our requirement is to unders...

Question

ServiceNow as a primary A2A agent — discovering and invoking external AI agents

The other half of the story Last week I shared how to expose ServiceNow AI Agents via Google A2A — ServiceNow as an A2A server, responding to external systems. That's one direction. This article proves the opposite direction: ServiceNow as an A2A...

Article

Make assignment group field read only on the incident form after saving in SOW

Once we select the assignment group and after saving the record in the incident form, the field needs to become read only in the service operations workspace, we can't change the assignment group. the below code is not giving the expected output. ple...

Question

Is this artifact useful?

Hello CSM Implementers and Architects, We’re kicking off something exciting—putting together a set of reference architectures for Customer Service Management! To get started, we’re sharing our first artifact: the Customer Data Model diagram for ...

Question

CIS Data foundation stuck at 99% and I cannot register for exam

I have completed all course work for CIS Data foundation but my account is stuck at 99%.I have sent case to SN University without success so farCS0607136: When trying to register for Data Foundations (CMDB and CSDM) Implementer I cannot proceed on m...

Question

Resolved! Integration with CIBIL/Experian

Is there any way by which I can integrate with CIBIL or Experian to check the score of the user?

Question

Tag based Service Mapping for On Premise

Hello EXperts, Can any one please help in any step by step documentation for 'Tag Based Service Mapping' for On-Premise. We have for cloud understood how to implement that as there are many articles and videos . But specifically for On premise is it ...

Question

Need to reload form when update the record on HR Agent Workspace

Hi all, When a record is updated and saved in the HR Agent Workspace, we need the entire form to reload automatically. This ensures the To and CC fields in the emails section reflect the most recent updates immediately. Appreciate your response. Tha...

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