Employee center Search navigation issue

AshutoshD411841
ServiceNow Employee

3 weeks ago

I am searching a catalog item on employee center portal. When i click the item from suggestions. It navigates me to native view rather than going to portal form. I even configured the EVAM View config for search result but its not working. it navigates to https://instance.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id

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Tanushree Maiti
Tera Patron

2 weeks ago

Hi @AshutoshD411841 

 

Revalidate your EVAM configuration as per the KB.

Refer KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2947401

 

Issue

1. Navigate to the Employee Center Portal

2. Proceed to a search, but instead of pressing Enter, select the suggested result

Observed: The incorrect view is loaded "com.glideapp.servicecatalog_cat_item_guide_view.do"

Expected: "id=sc_cat_item_guide&table=sc_cat_item"

 

Release

Yokohama, Zurich

 

Cause

The EVAM view config was missing

 

Resolution

Adding the EVAM view config solved the issue:

https://<instance name>.service-now.com/sys_ux_composite_data_template_predicate_list.do

 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti